The parcel with "Aliexpress" does not come. What to do if the package with "AliExpress" does not arrive on time

Shopping in online stores - it's fashionable, convenient and quite cheap. Therefore, trade is developing at the "AliExpress" site. Despite the fact that the goods come from China, the sellers give a guarantee for timely delivery and proper appearance of the product. From the buyer it is required only to show patience and to press the treasured button. But if the parcel with "AliExpress" does not come, what should I do? How to get a response from the seller? How to call him to talk and arrange compensation? And what if the parcel with "Aliexpress" did not come?

What is advantageous "store on the couch"?

Why are we so fond of shopping? Because it's convenient, fast and very nice. Shopping is very relaxing and soothing, which men can not understand. They sincerely believe that one can not call a shopping trip a holiday. But if you remove from these walks legwork on the floors, endless fitting and competition of other customers, there are only pleasant impressions and the joy of buying a new thing! And if you also make the price lower than those in regular stores! At the site "Alyekspress" it is profitable and interesting to buy. You can make an order quickly, the assortment is very wide, and the helpful Chinese people perfectly understand that the CIS countries are their main audience, so they willingly offer discounts and bonuses as a gift.

Problems with the order

When placing an order, the buyer must determine the size, parameters and the desired color of the purchase. Next is the process of payment: the client transfers money to the account of the intermediary - the "AliExpress" site. The seller sends the goods and indicates the time interval for which the delivery is to be made. But the main problem arises, if the parcel with "Алиэкспресс" does not come. What to do if all the deadlines have passed, the protection of the order is inexorably approaching the end or has already ended, but the cherished gizmos are not there and no? The reasons for which the parcel is not delivered can be called mass, but it is more rational to walk through the most common moments.

Specifically about the main

First, the term of protection ends. Secondly, the seller gave the wrong track code or did not give it at all. Thirdly, the premise went beyond the scope of tracking, and there is no more information about it. Each of these problems is solved, and in any case, the buyer should know that his rights are a priority for the employees of the "AliExpress" site. Money remains on their account until the moment when the customer confirms his consent to payment. But it should be noted that when the parcel with "Aliexpress" does not come, the buyer should be on the alert, otherwise his silence will be perceived as consent to the completion of the transaction. If the timeframe is out, and you have not reacted in any way to the lack of goods, the money will go to the seller, and it will be almost impossible to return them later. In this case, you can not ask: "What if the parcel with" Aliexpress "did not arrive on time?" You just missed your chance.

Communication

Remember that on the other side of the screen are the same people for whom work through "Aliexpress" is important and prestigious. They are pleased to offer their customers a rich assortment and ensure that quality meets requests. For most sellers, it is more important to achieve a customer's smile and loyalty than to earn one on one, so prices can be incredibly low and bonuses endless. The seller is interested in the appearance of regular customers who will recommend him and his store to a circle of friends and acquaintances.

And what if the parcel with "Aliexpress" does not come? What to do? First, do not blame the seller for all sins. His conscience can be clean. Do not forget that the parcel is coming from afar, sometimes making almost a trip around the world, and on the way, as everyone knows, anything can happen: problems at customs, confusion in the warehouse, after all, the goods can simply get lost. Is the seller to blame for this? Hardly. But I do not want to forgive the parcel, the money is sent. Well, if we are talking about a couple of dollars for some beautiful trinket, and if you ordered, say, a smartphone, whose price is over 100 y. E.? So make contact. How? Yes, it's very simple. To the right of each product on the "Aliexpress" site is a tab "Contact the seller". Using it, you can discuss a particular product, learn about the dimensions, colors and additional photos. If the item is expensive, you can discuss the timing of tailoring and the possibility of registering discounts for wholesale. If the order is issued, then you can chat with the seller in the correspondence window, located under the order information. It is also possible to write here if the parcel with "Aliexpress" does not come. What to do - the seller will prompt or offer a compromise. For example, return the money or send an additional copy. Also, the seller can extend the protection period if the goods just stayed in transit.

No contact

So, an unpleasant situation: the parcel with "Aliexpress" does not come. What if the seller keeps silent in response to all questions? Such behavior, to put it mildly, is suspicious and requires decisive action. Wait a day or two and go to the next stage of the negotiations - open a dispute. This is the most convenient method of action when the parcel with "Aliexpress" does not come. This is a special conflict, when the parties express their opinion, and the "arbitrator", which is the site of "AliExpress", makes a verdict. In particular, the buyer talks about his problem, leads to the proof of the order number or track code. He submits his demands, under which he agrees to settle the dispute. If the seller agrees, the issue is exhausted and the buyer receives the desired. Otherwise, the site "AliExpress" solves the problem based on the rules of conduct on the site. If you competently defend your position and confirm your own rightness, then there is nothing to be afraid of.

No code

Sometimes it happens that the seller does not give a track code or gives an error. In that case, if the parcel with "AliExpress" did not arrive, what should I do? Wait is meaningless, since there are not even the smallest order parameters. To address to mail too sense is not present, as there will not be able to track a route of the goods. We must either negotiate with the seller, or solve the problem cardinally, for what to contact the site administration. By the way, there is a round-the-clock support online, and in Russian and in English, so that you can always understand the meaning of the proposal. Here you can discuss all the issues directly with the operator. He will tell you what to do if the parcel with "Aliexpress" did not arrive on time. You can solve the problem with his own help, even before opening a dispute. By the way, some buyers may even be wrong with the identification of the track code. Remember that when you send the goods to your e-mail you will receive a notification with the number. This is the order number, but the track code is better to look at the page with information about the shipped product. Such a letter will be formed within a maximum of 5 days. This term is determined by the seller himself and undertakes to complete the shipment for the specified period. If he can not do this, the money will automatically return to the owner. In this case, the question: "The parcel with" AliExpress "did not come - what should I do?" Is solved at all without your active participation. Everything will make the site itself!

No information

The next problem is that there is no information on the track, which the seller indicated. There are already a lot of possible reasons as to why the parcel with Aliexpress did not come. What to do? Understand from the very beginning! The first information about the product should appear 10 days after the shipment. This is due to the high traffic on the Chinese post. It is better just to wait and wait until the deadline. If possible, it is better to track the parcel by means of the postal courier site through which the order was sent. The link to the site, by the way, is indicated next to the tracking code. Other services may not have access to such information.

If it's been 15 days already, and the news about the product is not there, then you need to go to your list of orders and check if the track has changed. Sometimes this happens when the goods cross the border. If the change does not occur, contact the seller and ask for advice. Most likely, he will write that an error occurred, and give another code. If the goods are very small (beads, threads, jewelry), then the parcel may not be tracked throughout the delivery period. It makes sense to wait for the end of the defense and open a dispute.

In the early stages

So, what to do if the parcel with "Aliexpress" does not come? Worry? It is possible, but only slightly. Remember that the interface of this trading platform is entirely customized to the buyer. For you here are all conditions and almost no restrictions. At first do not rush to open a dispute. Sellers on "Aliexpress" are very loyal people who easily go on contact and can please you with a discount if some doubt about the quality or speed of delivery crept in. Check your "My Account" frequently on the site for messages from sellers, system notifications and other important messages. Do not be lazy to track the movement of goods. In problem situations, contact support operators. They always know what to do. Does not the parcel come with "Aliexpress"? Throw off their number and they will be able to find the location of the goods. Really, reassuring?

Two in one

So, we examined almost all the nuances and peculiarities of behavior in a situation where the order is not tracked, discussed, to whom to address and what to do. Does not the parcel come with "Aliexpress"? Do not panic, but in your spare time, go to the Russian-language cash-back service website, where you can return interest from purchases to your card and, in addition, track the parcel. However, the last function is available only in the case when the order is issued with a cashback. You can also use third-party tracking resources. However, the most effective and operational can face difficulties with the language barrier. Mainly Chinese language is supported here.

Finally, we will summarize all of the above. So, what to do if the parcel with "Aliexpress" does not come? First, you need to make sure that this is a problem that does not depend on you. Secondly, contact the seller and discuss the situation with him. Thirdly, you can always contact the site administration and invite them to resolve the issue. It's simple! Enjoy the shopping!