How to respond to the rudeness of employees and superiors

Today, very many employers, presenting a list of requirements for potential employees, indicate in vacancies, among other things, and such a cute point as stress resistance. From this it is quite possible to draw a conclusion that nerves will get you on this job. In any case, try to do it. And they begin to check for the stability of the psyche already at the first interview: they ask incorrect questions, throw rough phrases, raise the tone of the voice, etc. And we have to endure, dodge, remain cold-blooded, because the work is something Is needed. And it's good if after such an interview and taking you to work stresses will end.

But this does not always happen. It happens that colleagues begin to dislike the newcomer and try to survive one way or another from the job they just got. If the new employee is not used to climbing the word into his pocket, he knows how to respond to rudeness. And how to be a man who by nature is delicate and sensitive and is simply lost when he is "poisoned"? At such times he forgets even how his name is, not to mention giving a worthy answer to the rudeness. All words literally fly out of your head, and "enlightenment" comes after "persecution" is temporarily over. It is at this point in the brain begin to sweep smart thoughts. Scrolling a million times in the mind of the situation, a person suddenly finds a lot of options, how to respond to rudeness, and very much regrets that nothing can do with his "stupor" during attacks. As they say, "smart thinking comes only after".

But you have to stand up for yourself somehow. You can not allow anyone to be morally
Scoff at yourself. In cases where a person does not know how to respond to rudeness in the same vein, psychologists recommend resorting to the technique of so-called assertive behavior. This method is considered one of the best, and most importantly, simple to resolve almost any conflict situations. Its essence lies in the fact that a person who is constantly attacked, while remaining absolutely calm, calm and even indifferent, must agree with all the statements addressed to him. Do not show any aggression, even if they shout at you. For example, you are angrily accused of not meeting the plan. You, without showing any emotions, indifferently agree, they say, yes, I am guilty, I did not fulfill the plan. An opponent expecting a completely different reaction gets a real "break in the template" and does not find an answer. With each new accusation simply agree, word for word pronouncing out loud what you are reproached for. Sooner or later, but the interlocutor gets tired of talking to a "worn out record", and he will fall behind.

Now you know how to respond to the rudeness of your disliked employees. But with the immediate boss you need to be a little more cautious, although you should not be afraid of it. Let him scream, rustle and hurl documents in you - your equanimity will temper his ardor. And when he finally gets tired of his own cries, in a calm and confident tone, ask him not to talk to you this way anymore. Do not make excuses at all, but just suggest the boss now say the same thing, but calmly and carefully, without unnecessary emotions. If the director began to chastise you at the team, tell him: "Semyon Semyonovich, as far as I understand, this question only concerns my person and you. Why do not we discuss it face to face? " Thus, you will not lose either your face or the respect of your superiors.