Stages of business communication

Analyzing the practice of business relations, one can see that when solving problems through interpersonal contacts, much is determined by the organization of the process of business communication, and directly depends on the ability of partners (interlocutors) to establish contact. Business communication, as a rule, is favorable, not infrequently the only opportunity to assure the interlocutor of the relevance of your position in order that he supports it. Therefore, one of the main tasks of a business conversation is the partner's belief in accepting certain proposals.

In order for the meeting to be effective, the subjects of communication and the main concepts are built in the form of a list of topical issues, while meeting should smoothly flow through all the necessary stages of business negotiations. Let's list the stages of business communication:

• preparation for business communication;

• determination of the territory and time of the meeting;

• establishing a contact;

• discussion of the problem, issue and exchange of information;

• reasoning;

• counterargument;

• search for a compromise or optimal option;

• decision-making;

• fixing agreements;

• getting out of contact;

• analyzing the results of the meeting.

It's not enough just to know what stages of business communication should be. Therefore, we will analyze what exactly includes the stages of a business conversation. Preparation is a very important task, including drawing up a plan based on specific tasks of the conversation, finding the best ways to solve them, analyzing the anticipated possibilities, predicting the result of communication, gathering information about the interlocutor, determining valid arguments, choosing the optimal tactics and strategies for communication. Orientation in place and time is carried out in different ways and depends on the settings - the positions of the interlocutors: "from above", "from below", "on equal footing". Getting in touch, meeting the interlocutors is the beginning of the conversation. The first spoken phrases often have an effect on unwillingness or the desire to continue the conversation, listen to the communication partner. At this stage, four main methods are used: relieving tension, holding, stimulating the imagination, direct approach. Discussion of the problem through the transfer of information depends on the nature of the goal.

1. The goal is a problem,

2. The goal is the task, the task,

3. The goal is manipulation,

4. The goal is to shift responsibility.

Argumentation is intertwined with the transmission of information, forming a preliminary opinion. Neutralization or counterargument of comments of the interlocutor. The following tips can be helpful here: listen to your opponent, do not rush to answer, ask clarifying questions to understand the essence of the objection, delve into the essence of the objection, perhaps it is caused by incompletely disclosed information, use open questions. Do not show your uncertainty at the decision-making stage. Keep calm and ability, relying on strong arguments. Summarize the results of the meeting, determine the exact timing of the planned actions and the way of the subsequent relationship. Thank the interlocutor. They leave the contact first non-verbally, and then with a speech farewell. Self-analysis allows you to analyze the mistakes made in the negotiation process and gain experience.

The above-mentioned stages of business communication are not the only way to divide this process. They also use division, which includes the following stages of business negotiations: focus on a specific partner, the reflection of a particular partner, mutual information and mutual disconnection. In the process of business communication, the scheme, which includes the stages of conducting a business conversation, can be either brief, collapsed, or detailed, complete. It is the conscious determination of the necessary steps, as well as their regulation, that ensure the effectiveness of communication.

Having received such information it is possible and necessary to work out all stages of business communication alone, without an opponent. Introduce yourself, state the essence of the question, work out the argument. All this will help to gain practical experience before a serious test - business negotiations.