Psychological features of business communication

Psychological features of business communication are concluded in gestures, facial expressions and intonation, which are the most important part. Sometimes, using these tools, you can convey a lot more than words. Such information, as a rule, causes the greatest confidence. With the inconsistency of the two sources of information (verbal and non-verbal), non-verbal information is more credible. Therefore, it is significant, not so much what is said, how much, how it is done.

The peculiarities of business negotiations are that during the business meeting it is important to control one's facial expressions and movements, and also be able to interpret the gestures and facial expressions of a partner. It is important to know, and skillfully use the non-verbal language in the process of communication.

Psychological features of business communication using non-verbal methods can be interpreted in two ways. Ambiguity of sign language does not allow to create a dictionary that is successful when used in all cases of life. In the process of communication, much depends on the content and general atmosphere of the conversation.

Non-verbal means of communication are of great importance at the very beginning of acquaintance. In this, and features of business communication. Not a word has been said yet, but the first evaluation of the interlocutor, which is difficult to change afterwards, has already been received.

So, what features of business negotiations should be considered at a business meeting.

First, it is important and necessary to show your interlocutor your interest in the conversation, openness to new proposals and ideas and a willingness to cooperate. You should carefully consider the attitude, look and gestures, without violating the naturalness of your behavior.

Negotiations should not take a closed or aggressive position. Do not close your eyes with glasses with darkened glasses, as this can disrupt the atmosphere of communication. The postures of the interlocutors reflect their psychological subordination. They say a lot without words.

When organizing negotiations, it is important to remember that the form of the table behind which the conversation will take place affects their character. The round table symbolizes equality of participants, free exchange of views and opinions, informal character of the meeting. If there is a T-shaped table in the office, then the owner of the cabinet, who does not want to show dominance, can sit down opposite to the interlocutor, having left his chair.

Gestures carry a lot of information. They can serve as a sign to the end of the meeting or testify that the conversation has become interesting. The following types of gestures stand out:

1. Gesture characters. For example, the common American symbol "OK", transmitted with the help of the index and thumbs, which are composed in the form of the letter "O". But such a gesture is not generally accepted, since in France it is zero, and in Japan such a gesture means money.

Other gestures-symbols are also limited by the boundaries of a certain locality or culture, sometimes this specificity is understood in two ways.

2. Gestures-illustrators, use to explain what has been said. They are designed to strengthen the key points of the conversation for better memorization. The most common gesture is the indication of a certain direction by the hand.

The application of such indications is culturally conditioned. The main cultural difference is manifested in the intensity of their use.

3. Gestures-regulators used at the beginning and end of negotiations. For example, the traditional form of greeting is a handshake. In the business world, this gesture is used not only for greetings, but also as a symbol of agreement, as well as a sign of respect and trust in the partner.

Gestures-regulators are used as a means to support the conversation or mark its end.

4. Gestures-adapters that accompany, as a rule, our emotions and feelings. They are manifested in situations of excitement, stress, are the first signals of experiencing.

Features of business communication are not only in what is voiced above. They include also a smile, a distance between the interlocutors and a look.

As a result, in conclusion to the above, it is necessary to note the following: monitor your gestures and emotions, following closely the interlocutors during business meetings. This will help to see many informative, interesting moments that can facilitate your professional activities.