"VTB 24": feedback from employees and customers

Bank VTB 24 is one of the largest Russian and European brands in the sphere of finance. This organization is represented by a wide network of branches throughout Russia. The credit and financial institution under consideration provides services in the segment of lending, deposit processing, remote services, and actively works with private companies. What do customers say about the activities of this largest banking brand? How do its employees speak about the financial institution?

General information about the bank

Before examining the opinions of VTB 24, the feedback of employees and customers about its services, we will study the basic facts about the relevant brand.

The total aggregate of assets of a credit and financial institution exceeds 2 trillion rubles. The bank was established on the basis of another institution - Guta Bank, whose shares were acquired by Vneshtorgbank in 2004. Judging by some public data - with the assistance of the Central Bank of Russia. In 2005, the brand "Vneshtorgbank Retail Services" appeared on the Russian market. In 2006, the new bank was renamed into "VTB 24". Now 100% of the shares of the credit and financial organization belong to the Bank "VTB", the main owner of which is the state. VTB 24, in turn, since 2012 owns the brand "Summer Bank." This institution specializes in providing "quick loans" - with a more loyal policy of assessing the borrower's solvency, but at the same time a sufficiently high interest rate. In turn, VTB 24 itself (customer credit reviews confirm this) is characterized by more stringent standards when making decisions on loan applications, but at the same time, the bank offers interest rates lower than those established by the subsidiary.

The services

The financial and credit institution being considered specializes in providing banking services to individuals, entrepreneurs, and small and medium-sized enterprises. The brand "VTB 24" is represented in most regions of the Russian Federation. Among the most popular banking services provided by the bank:

- Mortgage loans;

- RBS;

- leasing of bank cells ;

- money transfers;

- issue of plastic cards.

An important place in the bank's activity is servicing payroll projects. Placement of funds of individuals on deposits is another key specialization of VTB 24. Clients' comments on the deposits characterize the conditions that are offered by the bank, which fully correspond to current market trends - a little later we will study the relevant points of view in more detail.

Strategy of development in the crisis period

How does the bank intend to cope with the current difficult situation in the financial sector of the Russian Federation? In the opinion of a number of experts, VTB 24 (feedback and comments of top managers of a financial institution that can be found in the media, confirm such assessments) is going to participate in the implementation of government mortgage programs as well as initiatives within the framework of state support for car loans.

Thus, the overall turnover of the bank during the crisis period, analysts believe, will be high. However, the organization's profit reduction is likely to be observed. Top managers of the bank expect to ensure further growth of their own network in the regions. An important positive factor in this area of activity will be, as the management of the institution believes, will be the merger of the parent company - VTB - with the Bank of Moscow. The fact is that following the results of this merger, VTB will be able to make its presence in the retail segment of the banking market more intense. The VTB 24 brand, in its turn, can count on receiving a significant share of business in the segment of those activities that the Bank of Moscow carried out.

In the crisis period, the management of the financial and credit organization in question expects a reduction in the value of assets on the basis of consumer loans. Regarding mortgage portfolios, as well as those that are formed in the segment of car loans, the down payment, according to top managers of the bank, will be less due to the participation of the institution in government programs to provide citizens with concessional loans in the relevant areas of lending.

Reviews about the bank

Having studied how the business in the financial organization is going in terms of macroeconomic trends, let us consider the specifics of local business processes that occur in it. The main source of information for us, of course, will be feedback on VTB 24 - employees, clients, experts, represented on thematic online portals, as well as in the media.

Thus, we will be able to get acquainted with both informal opinions of ordinary citizens, and with the official position of certain persons. The views of the financial community on the financial and credit organization in question can be classified into the following main categories:

- points of view assessing the attractiveness of the conditions of "VTB 24" on deposits;

- opinions reflecting the attitude of clients towards the quality of services in the field of mortgage lending;

- points of view regarding consumer loans in VTB 24, as well as car loans;

- assessing the level of customer service in the bank;

- points of view regarding the provision by the institution of other services - DB, cell leasing, money transfers, servicing of salary projects.

A separate category of opinions about VTB 24 is employee feedback on the work in this financial institution. We study the marked categories of points of view that assess the activities of the bank, in more detail.

Reviews about deposits

What do VTB 24 customers say about their experience with deposits? Reviews on the contributions of citizens, if you study relevant points of view on thematic online portals, try to form, based on 3 main indicators:

- interest rate;

- possibility of replenishment of deposits;

- requirements for the amount of capital invested.

Let's study the details of this in more detail.

As for rates, such a credit and financial institution as a whole is trying to bring it closer to the market average. According to the clients of the institution, there are certainly more favorable offers on the market, however, VTB 24 is preferable for them because of their scale and minimal likelihood of leaving the market - due to a crisis or due to the revocation of the CBR license. In addition, it is more convenient to make deposits in the bank in question, as citizens consider, because it is represented by a huge network of branches. You can go to any office of a credit and financial organization located in the city and make the necessary operations for a deposit - replenishment, withdrawal, change of any conditions for storage of funds.

Reviews about the mortgage

The largest segment of credit and financial services is mortgage loans. In it, the bank in question is among the leaders. What are the reviews of VTB 24 on loans for housing? Appropriate orientation of opinions, in turn, are determined by such factors as:

- interest rate on loans - in conjunction with the duration of the mortgage agreement;

- requirements to the borrower's documents, to his income, sphere of activity, credit history.

As for rates, it is clear that due to the relatively strict policy of the Central Bank of Russia to provide money to private financial institutions, they can not be so low as to meet the wishes of the majority of clients. The key rate of the Central Bank is now 11%, and this is almost twice as much as, for example, in early 2014. However, this indicator is actually at the level of the crisis of 2008-2009, when the mortgage market has slowed, but still continued to develop.

Citizens of the Russian Federation have the right to make loans for the purchase of housing in the framework of state programs - in particular those aimed at subsidizing purchases of new buildings. Bank VTB 24 (customer testimonials about mortgage loans confirm this) is trying to actively encourage the citizen to take advantage of this opportunity to purchase an apartment. Specialists of the bank explain in detail the requirements for the documents necessary for a person to participate in the relevant state program, to the borrower's income, and also to his credit history. Based on the opinions on the Internet, it is not easy to track the statistics of positive decisions on housing programs from VTB 24. However, judging by the fact that there are few negative reviews indicating an unreasonable refusal of the bank to satisfy mortgage applications, it can be concluded that this financial institution is more likely interested in issuing a housing loan with a state subsidy to a citizen, Than to reject his request for a loan.

As for standard housing programs - those that are sold on the secondary market, and therefore generally not registered on preferential terms, - the demand for such, which is understandable, is not yet too high due to overvalued lending rates. However, the demand for such loans remains, firstly, because the citizens of the Russian Federation need a living space, and secondly, property prices in many regions of the Russian Federation are significantly reduced during the crisis period. Therefore, people tend to quickly buy an apartment, albeit at higher rates, while it is relatively cheap. As for the terms of such loans in VTB 24 (customer reviews of housing loans confirm this), such objectively can not be the most attractive for the reasons that we indicated above. But from the point of view of the process by which the bank makes decisions on loans, the credit and financial institution does its job well. VTB 24 specialists explain in detail the essence of the requirements developed for the borrowers within the organization, help to collect the necessary package of documents, analyze the available sources for significance in making a decision on the loan application.

In general, citizens are satisfied primarily with the attitude of the bank to mortgage borrowers, note the interest of the financial institution in giving the person the desired loan for buying an apartment on the basis of an objective analysis of its solvency.

Reviews of consumer loans and car loans

In the segment of consumer loans, as well as loans granted for the purchase of cars, the conditions of VTB 24, as noted by Russian clients of this financial institution, fully correspond to current market trends, and in some segments look more attractive. In general, citizens characterize the brand policy in the field of lending, in question, fully fair - both in terms of rates and in terms of requirements for borrowers. Perhaps this is due to the fact that the current demand in the credit market due to the crisis in the economy of the Russian Federation has slightly decreased - and the bank tries to keep it, offering more competitive conditions for rates and mitigating, where possible, requirements for borrowers.

Feedback on additional services

The quality of the provision of other financial services of VTB 24 - for example, RBS, cell leasing, money transfers, issuance of plastic cards, judging by customer feedback, is at a high level. The credit and financial institution offers a sufficiently competitive environment for these services, both in terms of prices and in terms of the quality of the infrastructure within which they are provided. In this sense, the bank looks like a modern and high-tech brand, as its customers believe.

Reviews about the quality of service

For a person who is going to apply to a financial institution on a serious matter - for example, connected with the placement of funds on a deposit or the issue of a mortgage loan, the degree of activity of the bank, and also the conditions for those or Other services, as the ratio of the relevant brand to their customers. It may be more important for him to characterize the activity of VTB 24, which includes an assessment of the competence and responsibility of employees than a point of view that reflects, for example, the financial attractiveness of banking services. What do people write about the quality of service provided by the financial institution of their clients?

Sometimes the opinions of citizens are very subjective. It happens that one person who visited a particular office of VTB 24, the review will leave only positive, the other - quite the opposite in emotions. But in general, citizens agree that one of the largest Russian retail brands in the banking segment is trying to keep the brand of the leader - including in terms of the quality of customer service. As people point out, VTB 24 employees are highly competent in resolving most of the emerging issues, do not stand aside from arising difficulties, communicate politely, try to explain the nuances of certain services.

It can be noted that many customers of the bank note the high quality of the feedback of the credit and financial organization online. Apparently, the specialists of this institution monitor the main thematic portals, where citizens express their opinion about VTB 24. The withdrawal or evaluation of the bank's activities left by someone and causing a resonance and attracting the attention of the community is not ignored by the experts of the financial organization who, if possible, prepare an answer to it - on the same thematic portal or communicate with the person who left information about the activity Credit institution. In principle, the brand is not bad, according to many citizens, it works with its customers and in social networks. The feedback sent to the assessment of VTB 24's activity in this case can be further commented on by those who encountered a similar problem or observed it directly in the same office as referred to in the corresponding message from the person. Often, the bank's employees are also involved in such discussions, and at the same time they try to help resolve the issue that has arisen.

Job Reviews

Reviews on thematic online portals leave not only the clients of the institution in question. Employees of this financial institution, both current and those who have moved to work in other companies, are also actively writing about "VTB 24". The comments of the bank's employees concern such key moments as salary size, working conditions, peculiarities of corporate culture, prospects for career growth.

In general, nothing unusual, since the workers of most other organizations - and not only financial ones - are interested in the same aspects of professional activity. But what is the specificity of the working conditions offered by VTB 24? Reviews of employees about the work, of course, very different and sometimes subjective. Much depends on what the expectations of the specialist were from the beginning of professional activity in this bank. It happens that a person without special experience in the financial sector counts on rapid career growth and high salary - simply because he comes to one of the largest banking brands in Russia. But, like in any other serious organization, in VTB 24 it is necessary to deserve it. Fortunately, the understanding of this circumstance among employees of a financial institution, judging by the responses, is generally present.

Work in VTB 24 (reviews on thematic online portals confirm this) are high requirements to the level of competence, responsibility, professionalism of specialists, to their interest in the successful development of not only themselves but also the brand as a whole. Bank employees are primarily trained - special attention is paid to providing the necessary skills for beginners, those young financiers who have just come to the financial market. Obtained skills, of course, enable the bank's specialists to subsequently progress in their work. Therefore, the basis for further career growth should be laid by the employee already at the very first stages of interaction with the brand.

The feedback from VTB 24 employees concerning the salary, the conditions for carrying out work activities and the specifics of interaction with other employees and management are positive. Again, apparently, the status of the brand as one of the largest and most famous in Russia, which needs to keep the brand of one of the leaders of the banking sector. Including in the aspect of personnel policy.