Store manager: duties, job description, functions, responsibility

The key figure in the work of any point of retail or wholesale is the store manager. The duties, functions, powers and rights of the person holding this position are carefully spelled out in his job description, as well as in some regulatory and legal acts of the current legislation.

Important points

First of all, it should be noted that the position of "store manager" refers to the category of management. As a rule, it is subordinated directly to the owners or top management, for example, network managers. From the legal point of view, it is the store manager who is responsible for meeting the requirements of regulatory legal acts, norms and standards. The duties of such an employee include interaction with representatives of government bodies, various authorities, services and agencies with the aim of ensuring the functioning of the point of trade without violations and deviations. It is this official who puts his signature and visits the reporting documents, including strict ones, and is also responsible for compliance with fire, health and so on. It follows from this that the manager is responsible for the quality of his work not only to the owner or top management, but also to the law.

The main provisions of the job description

What is the main document, by which the store manager (manager) works? The job description usually consists of several items: functions or duties, rights, requirements. Below are the main general points of these sections. The document is approved solely by the owner-entrepreneur or by a meeting of the founders, owners or shareholders, depending on the organizational and legal form of the legal entity. After hiring the director of the outlet with his signature confirms the familiarization with the job description and assumes the obligation to fulfill it in full.

Official duties

Since the main employee of the outlet is the store manager, the duties of this person are quite wide. As a rule, they boil down to the following:

• Organization of the work of the point of trade, including setting the schedule, drawing up and normalizing the working schedule, determining the days off and holidays.
• Compliance with legislative requirements for the functioning of the store, depending on the specifics of its activities.
• Submission of documents, registration and receipt of all necessary permits in accordance with applicable law, taking into account the profile of the store (licenses, opinions, certificates, etc.).
• Ensuring the availability and functioning of all necessary commercial equipment, measuring instruments, cash registers, terminals, etc., as well as control of their timely maintenance, metrological verification, and also if necessary registration in state bodies and instances.
• Drawing up work plans, bringing them to the attention of employees and monitoring their implementation.
• Distribution of duties among employees, issuance and processing of individual orders, orders, orders.
• Providing employees with everything they need to carry out their job descriptions, as well as controlling the rational use of consumables, financial and material resources.
• Negotiating with suppliers and customers, organizing and conducting business meetings, presentations.
• Conclusion of sales contracts, commissions, leases within the limits established by the higher management or the owner of the store.
• Drawing up and submission of reports to state bodies, management bodies or founders of the outlet.

This list can be added and other functions of the store manager at the discretion of the owners or the top management of the network.

Rights

The store manager has not only duties, but also a number of opportunities, which are also indicated in the job description. So, the manager of the point of trade has the right:

• Provide suggestions for improving the work, changing the working schedule, expanding or reducing the product range, conducting campaigns or advertising campaigns, etc., for consideration by a higher-level management or the store owner.
• At its discretion to hire and dismiss employees of the store.
• Take disciplinary measures against employees who have violated the work schedule or have performed unfairly their official duties, including reprimands, with or without recording personal files and work books, as well as bringing to liability (imposition of fines).
• To reward employees who excelled in the performance of work, within the limits set by the higher management / owner of the store or budget.
• Require the employer to provide all necessary conditions for the performance of their immediate duties, including the provision of a workplace that meets the requirements of labor legislation, the means and opportunities to implement norms and requirements of regulatory legal acts or eliminate existing violations.
• Transfer part of their functions or duties, as well as the right to sign on separate documents to another official with preliminary (or without him) agreement with the higher management or the owner. Such a person, for example, may be a deputy store manager or chief accountant.

This is also not a complete list, but only the main points. Just as in the case of duties, the rights of the manager can be much broader depending on the specifics of the activity and the level of trust of the employer.

Requirements

Since such a position presupposes a certain level of knowledge, skills and abilities that the store manager must have, the duties are not the only important item in the job description. Often the employer prescribes and requirements to the director of the store. For example:

• Constantly raise the level of their qualifications by passing special training courses, trainings, attending conferences and round tables for managers.
• Do not be a regular customer of a rival retail chain or store.
• Have always a well-groomed and accurate appearance, consistent with the corporate network policy.

Sometimes the employer prescribes also the requirement to answer calls of higher management at any time, even at night or on a day off, as well as other specific points related to the specifics of the activity.

A responsibility

As mentioned above, the store manager is responsible not only to the owners or top management of the network, but also before the law. Basically it comes down to several items of job description:

• For damage in the result of non-fulfillment or improper performance of their duties, the manager is liable in the amounts established by the internal documents of the store (or network), as well as by the current legislation.
• For the use of financial, material and technical resources of the outlet for their own benefit or for the interests of third parties, the manager is liable depending on the amount of damage incurred.
• For failure to comply with the requirements of regulatory legal acts, as well as for filing unreliable reports to the government and control authorities, the store manager is liable in the amounts established by law.

Work time

A difficult question is how this work is rationed. The store manager, like any other employee, can work no more than the number of hours per week that is set by the current legislation. But, as a rule, it is only in theory. In practice, the store manager has an irregular working day and often works without days off and holidays. This is due to the great responsibility and the amount of work. But with the right staff selection and competent distribution of duties, the store manager can organize his working time productively and have a perfectly normal schedule. The main requirement of all owners is usually the following: the business should work and bring income at least a certain level, and the rest - the task of the head of the outlet, and he will perform it independently, working at night, or will meet the deadlines, without processing, the founders in Mostly interested in the last.

Salary

The salary of the store manager depends on many factors: the region in which the outlet is located, the direction and specificity of the work, the necessity or absence of such on business trips and business trips, the volume of turnover, the need for specific knowledge. The level of the director's earnings is almost always affected by the profitability of the enterprise, as well as the fulfillment by the employees of the point of trading plans and schedules. In other words, the salary of the director of a small grocery store in the sleeping area of the city is likely to be significantly lower than the income of the manager of the car expensive cars. And this difference can not be several thousand, and vary in a range of several orders.

Features of food trade

The grocery store has its own specifics of activities, connected with very strict requirements of regulatory legal documents to its activities. Since such a product can have an impact on health or even human life, the law is very strict about the sanitary and hygienic norms of implementation, as well as the quality of products. That is why the head of the outlet for the sale of food products (be it a wholesale warehouse or a regular grocery store) bears great responsibility and is obliged, among other things, to closely monitor the availability of all necessary certificates for products, the conditions for their transportation and storage, as well as for Health and physical condition of their employees.

Resume and candidates

The resume of the store manager should contain information on education and work experience. Such a position, as a rule, can not be occupied without having certain skills and knowledge in the field of trade. It is worth pointing out all previous jobs. Most likely, the employer will be interested in the candidate who has passed the whole career path from the usual seller to the top management. In this case, the applicant for the position will most likely have the most complete idea of the work process, possible difficulties and peculiarities.

Higher rank

The manager of the chain of stores is a position that, in essence, is very similar to the position of the store manager, but the distinctive feature is the management of not just one sales outlet, but several. As a rule, a manager of this level does not interact directly with all employees of the network stores, and more often only with directors or their deputies. The duties and rights of such an official are almost the same as those of the store manager. Responsibility director of the network is, as a rule, to the owners or founders.

Non-standard approach

Today, the non-standard approach to such a position as the shop manager is becoming increasingly popular. The duties of the director of the outlet have recently been supplemented with new items, including the adoption of non-standard solutions and the introduction of creative ideas for business development. Everything depends on the corporate policy of the network and the views of the owners on the conduct of trade.