Planes and flights of Metrojet: reviews. Metrojet Airlines: flight attendants' feedback on work

Metrojet (Metrojet) is the airline Kolavia (Kogalym Avia), which was renamed in 2012. It was created in 1993 for charter and interregional transportations.

All the previous years, the corporation was actively developing, and its services were used by millions of passengers who gave positive feedback about Metrojet. Most of the flights were for tourist purposes and for business. The company is always open for innovations and new customers.

And now we will discuss the corporation in detail, but we can immediately tell you that the metroget airline reviews proudly accept both positive and negative, which every year becomes less and less!

History of the airline

Since the foundation of the airline, the airline has started regular and charter flights from the cities of Surgut and Nizhnevartovsk to all parts of Russia. The main flight was sent to the capital, in addition, to large settlements of the Russian Federation and the former CIS. For example, such cities as St. Petersburg, Volgograd, Rostov-on-Don, Baku, Sochi and Simferopol.

The aircraft fleet of the company included two Tu-134 and Tu-154 aircraft, but helicopter flights were also possible within the city of Surgut. The administration of the company cooperated with other airlines. Since 2009, to their possession added 2 more aircraft, "Airbus A320". And since 2011 the Tupolev plane has completed its last flight, and since that time the airline has been working on Airbus A320 and Airbus A321.

On May 1, 2012, the airline was successfully renamed with Kolavia ("Kogalym Avia") in Metrojet (Metrojet). Today, Metrojet is an airline that owns two Airbus A320 and seven Airbus A321 airplanes . They make flights for the leading tour operators of the Russian Federation.

Development and immediate plans

Metrojet had labor relations with many investors, at one time it cooperated with TUI, but at the moment it is part of the international tourist holding TH & C, which was a new step in the formation of the airline.

New "Metrojet" aircraft (the airline, photo of which is presented in this article) is going to buy in the near future, and besides, to expand the borders of flights. With the expansion of routes, there is also planned a more extensive sale of air tickets, also through an Internet site, which will subsequently be very convenient.

Now there is an official website of the company where you can view all the information about the corporation.

The purpose and priorities of the airline

The airline is working diligently to improve competitiveness in the Russian Federation and the countries of the former CIS, in order to take the leading positions when selecting carriers for the tour operators.

Metrojet company does everything necessary for maximum safety of flights and provision of extremely high-quality services. And this helps highly qualified and constantly trained staff. The main goal is to become an impeccable example for other companies, so that the Metrojet airline reviews 2015 could improve already in the near future and receive only positive emotions from customers. Of course, you will not be good for everyone, but the Metrojet company is on its way to its goal!

Customer Safety Policy

All the airline's work is aimed at the comfort and safety of flights. Management does not get tired of holding meetings and conferences among employees about their effectiveness and improving the quality of their work. The company complies with all norms and laws prescribed in international law and, of course, the legislation of Russia.

It provides a minimum risk for air travel, assessing all possible threats, providing the maximum level of communication, technical security and the necessary resources for this.

Company work for the client

At this stage, the management's task is to make Metrojet flights safe and inexpensive. Metrojet is planning to show its customers better flights and services, which, of course, is already a big plus.

The management of the corporation cares about each of its customers, considering the reviews, the Metrojet airline takes every effort to improve its work. So, some people write that they constantly use the services of this company and do not intend to change anything. Unfortunately, among the people who used the services of this agency, there are dissatisfied personalities. Such discontent is connected in the majority with delays of flights or separate cases of poor-quality servicing.

There is not a single product in the world that everyone likes, or vice versa. And Metrojet is an airline that is not an exception. Management reacts lightly to client complaints, correcting mistakes and shortcomings. The staff is regularly instructed on this topic. The company is aimed at satisfying every customer!

Staff Safety and Health Policy

Metrojet Airlines is working to reduce the negative impact on nature and the environment. And also tries to protect not only their customers, but also working staff. The company's duties include: observance of safety rules for employees, their instruction in labor protection, bringing to the lowest possible inconveniences during the flight and the schedule of flight attendants, regular medical examinations, training and re-certification of airline employees.

"Metrojet" (airline) reviews cabin crew takes to attention and tries to make their work highly paid and prestigious. There are not any employees dissatisfied with their work in this airline, and, according to the workers, the management always makes concessions, the schedule is loyal and the payment of wages always happens on time.

Flight reservation

To improve the service, Metrozhet airline reviews the year 2015 and systematized and concluded that many customers are wondering about where and how to book air tickets. First of all, they can be ordered online on the company's website or at the specified phone number on the same site.

The main metrojet airport is Domodedovo in the Russian capital. And basically the order of air flights is made through tour operators, as the basic departures occur in Egypt or other tourist countries. There is also the possibility of booking air tickets or buying them at the company's branches.

Service standards

Most of Metrojet's passengers are satisfied with the standards of service. They say that the company provided both comfortable flights and budget flights. Reviews the airline "Metrojet" always takes to attention, so it does not cease to improve.

So, the corporation offers two types of flight: economy and business class. When choosing the appropriate class, the client receives high-quality service and, if desired, additional services. When flying economy class passengers are provided with classic airline services. But some customers, having tried both flights, noted that the flight personnel was professional regardless of the class or high cost of the flight. And this is the highest indicator of the quality of the company's services!

Quality of Service

Metrojet Airlines does everything for passenger comfort and quality service. She is always looking for ways for self-improvement, is focused on the passenger and pays a lot of attention to the safety of flights.

The staff is selected according to the strictest criteria with the best qualifications. The company uses advanced technologies. Metrojet Airlines maintains a base of loyal customers, for which it is responsible and socially responsible. They always improve the productivity and efficiency of the company.

All this was noted by Metrojet's customers, which prevents it from standing on the ground in development or falling in the eyes of passengers. On positive feedback, the Metrozhet airline operates 24 hours a day!

Additional services

The majority of passengers were satisfied with the additional service provided by the company. Now employees of the corporation can provide goods from Duty Free directly on board the client. It is enough to place an order on the relevant site and provide the order number to the company employee. In this, passengers find a lot of advantages, namely: do not queue at the cash register and there is no need to carry packages with the products yourself.

By the way, the most important thing is that you can refuse the order, if it is already not needed, in whole or in part, and, of course, Duty Free with Metrojet airline has a wide assortment, which can not but please the customers!

The company cares about its passengers and therefore provides a discount of 5% when buying goods on board, and you can pay at any convenient currency for the client.

Metrojet Airlines works to guarantee the quality of its services, provides safety and quality of flights, where only professionals and amateurs work, and everything in order to leave only good impressions of their customers.

According to flight attendants, they are doing everything possible for the convenience and quality of flights. And the result of the excellent work of Metrojet is numerous positive reviews of passengers, which thousands of other people pay attention to, making the corporation every year getting better and better!

We hope that in this article you have found all the information you need, because we discussed in detail such a corporation as the Metrojet airline, passenger reviews about it, its advantages and basic services. Good luck!