How to return a wrong payment "Beeline"? Offices "Beeline". Call-center "Beeline"

Erroneous payments to mobile numbers are not uncommon. Someone makes a mistake often, but for someone it is nonsense. Anyway, if the payment is made to the wrong number "Beeline", then it is possible to return the money with a high degree of probability. You can return an erroneous payment to "Beeline" in several ways. This will be discussed later in the article.

Call center

To return an erroneous payment, it is not necessary to go to the office of the company. Sometimes you just need to contact the call center. Here, of course, they will check it. To this end, the operator will ask you a few questions. And to answer these questions intelligently, you need to keep a check.

Sometimes they can ask for passport data. Do not be afraid of this. After a short period of time, if the operator is convinced of your correctness, the money will go to the desired number. In the call-center "Beeline" you are guaranteed to be able to help only on condition that the amount of the erroneous payment does not exceed 200 rubles.

When you call the call center, you must wait until all the items in the automatic menu are announced. After that, you will be connected to the operator, who will help in resolving this issue. If the line is currently overloaded, you will have to wait until the operator is released.

By the way, you can call the customer service if there are other problems. The call-center number is 0611. It works exclusively for Beeline mobile numbers. From a landline phone or from the operator's number of another network, you can call the call center by the number given on the official website of the operator described. To get help in returning an erroneous payment to "Beeline" you can even from abroad, being in roaming.

All calls are free of charge within the network. The only exceptions are calls from SIM cards of foreign operators or fixed telephones located in other countries. In this case, the call will have to be paid according to the tariff, which is provided by the operator of another country. During the conversation, a recording is made, and in the case of inadequate behavior of the employee of the call center "Beeline", you can file a complaint against him.

Automatic service

Erroneous payment in Beeline can be canceled even without contacting the call center operator. Automatic service will help to return the amount to 3 000 rubles. And you can use the service by dialing 07222.

By the way, you can automatically activate the special service "Auto payment" from "Beeline". This service is good because in some way it will save the subscriber from errors. He will not forget and confuse the numbers, since the required amount will be debited from the card at some point. This is also a great way to avoid red tape with the return of money sent erroneously.

USSD command

To avoid contact with the offices of the "Beeline" and save considerable time, you can just use a special USSD-team to return the funds. This command is * 788 #. Convenient, fast, easy. There are a lot of such commands at "Билайна". All of them facilitate cooperation with this company, reducing almost all the necessary queries to the set of characters that you just need to enter and click on the "call".

Official site of "Beeline"

On the official website of the company, you can also return an erroneous payment to Beeline. You can do it in a special subsection or easier - by the link proposed here. Also on this site you can find the actual numbers of support services and various teams, if already known do not work.

Before you start, do not forget to specify the correct region and locality, if there is one in the list, since the site automatically gives out only the Moscow page.

Transfer to number

As you can see, everything is simple. But to transfer money to the desired number, if the amount of payment exceeded 3,000 rubles, it will not work in a "contactless" way. This is the company's policy. To transfer to the number in this case, you need to fill out an application, a sample of which can be obtained at any office of the Beeline. Attach a check to it. Among other things, the application should include both all the correct passport data of the owner of the number, and the wrong number for which the payment was made.

Social networks

Call for help in the return of money spent on another phone number you can even through social networks. This is done in official groups of the company Beeline. Every Russian or foreigner who owns the number of the named operator can use this help, if he is registered in VKontakte, Facebook or Odnoklassniki.

Refund

How to return a wrong payment with real money? For this it is best to contact the Beeline service center. The fact is that it is not always possible to return money without leaving home. To such categories, as already mentioned, include erroneously sent an amount that exceeds 3,000 rubles, or the number, the code of which begins with 6.

Also, it will not be possible to return the money automatically if an erroneous payment is made not accidentally at Beeline. In the office, employees will give you a sample application. In the case of a noncash, you must specify the full requisites. Of course, this refers to the card with which payment was made.

The application can be downloaded, filled out and scanned. Scan along with the scan of the check will need to be sent to the official website of the company in a special section. After consideration, the transfer of money to the card is made in the same way as when making a personal visit to the office. For cash will have to go, because no one will not bring them home.

In general, the return occurs in the same way as the replenishment. If the replenishment is made in cash, then the cash will be refunded, if an erroneous payment was made to Beeline from the bank card, electronic money.

You can return the money in the same way, only online, by writing a letter to the company's e-mail box. To do this, you need to scan the completed application (taken from the "Beeline" website) with a scanned check attached to it. This e-mail is listed on the official website of the operator.

Terms of return

Keep in mind that immediately at the time of treatment you can not get money back. The transfer of the erroneous payment of "Beeline" can be waited within 2 weeks from the date of the request. But, as a rule, more than 4 days for this is not required.

If for any reason the refund has not occurred, you need to contact the company for help. To do this, you must contact the call center and ask you to check the status of the payment.

Invalid recipient

When you receive money from the phone, you do not know from whom and from where, not everyone starts to rejoice and frantically spend it. In the event of such an accident, it is really correct to wait some time. Perhaps the person who made a mistake will call and ask for money back.

If there is no financial or any other possibility at the moment, then still try to provide the person who made a mistake with all possible assistance and not to impede the return of the entire amount. If the call is not for a long time, no office will tell you where the money came from. Then you can consider these funds as your own and use them boldly.

Try to be responsible and meet people. In this situation, you can find anyone, including you and your loved ones. Return of an erroneous payment "Beeline" can be made without leaving home. To replenish the account of other subscribers (both "Beeline" and other operators) there is a special service called "Mobile payment". With its help, you can transfer money to mobile phone accounts even abroad, but only to numbers registered in the CIS.

Moreover, this service can be used even for other purposes, using the balance of the phone as real money. But some people are afraid to send money back from the phone to avoid getting into scam schemes. In case there is such a fear, ask the person to make an erroneous payment and do not send anything back. But do not waste the amount that "fell" on the SIM card from strangers.

When money is not returned

Money will not be returned if there is no longer any account in the account of the mistaken recipient. If part of the money is spent, the balance will be returned. There will be no returns after the account number is replenished by the subscriber in the future. Remember that this is still your mistake.

Do not return also the interest that was taken with an erroneous payment to "Beeline" "Kiwi" or other payment system. Only what comes to the Beeline will return. And if you apply later than 2 weeks after the transaction or any other payment, it will be too late, and the funds will not return to your pocket either. Timely treatment in this situation can save your money and nerves.

Non-return will also be in case of an error number more than 2 digits. Sometimes schemes for non-refund are used by fraudsters. For example, all known SMS "put money on this number," indicating that a person has got into trouble, work often, although everyone knows about this "divorce".

Thus, scammers, by typing a certain amount on the left SIM card, withdraw funds, and the company does not have time to return all to a bona fide client. Therefore, it is necessary to check the numbers when replenishing several times, especially when it comes to large amounts!

Never hacker attack is excluded. After all, in the yard there are centuries of developed technologies. When attacking criminals, it is also impossible to demand money back from Beeline. In this case, you need to contact the competent authorities of the executive branch.

Customer Reviews

Often there are negative feedback from Beeline subscribers who can not return their money. This is due to the fact that they are not well acquainted with the technology of refunds and with a user agreement. Someone is unhappy with the fact that the money did not come back at all, someone - that the funds have returned in part.

Unfortunately, the company "Beeline" is not able to control the errors of subscribers, and if the money was sent to numbers with negative balance, then this is the handiwork of the sender himself. The return rules are clearly laid out, and the company's employees can not do anything beyond their competence. Therefore, you need to maximize the account, trying to avoid annoying mistakes.

An erroneous payment may be asked to pick up and dishonest acquaintances. Therefore, no one needs to give their requisites. In such cases, too, unfortunately, people blame the company Beeline. But this, again, is a person's own oversight.

As you can see, most ways to return money do not provide for direct contact with employees of the "Beeline". This significantly saves time and nerves. Still, making an erroneous payment to Beeline on the Internet or in other ways is an unpleasant situation. But Beeline is always happy to meet its subscribers to solve problems and prolong cooperation.