How to call MTS operator from mobile. How to call a MTS operator to use his services

A cell phone is an essential attribute of every modern person. If you do not prefer to live in the lap of nature surrounded by pine trees, you need a mobile phone. However, the selection of the phone follows the choice of the carrier. If you choose MTS operator services, do you know everything about your capabilities? In this, we'll sort this out today.

Reference operator of MTS

From this point and you need to start choosing your operator. If customer support is at a high level, then any problematic issue you decide, and to the quality of communication you are unlikely to have a complaint. So, how to call the MTS operator from a mobile phone? Why do you need this information? For such a call there are a lot of reasons for not knowing your own balance before the loss of the Sim card, consulting about roaming and so on. Let's immediately understand, in which cases it will be superfluous to talk with your telecom operator.

Occasion to call

There are a number of situations in which this important call will help you.

1. You lost the phone, spoiled the Sim card, you stole the mobile. In all these cases, you will not know what to do. Meanwhile, the call to the operator will not only help you to calm down and concentrate, but also will tell you how to restore the SIM card, how to deal with lost, but important contacts and where to turn about the theft. Any advice in this situation will not be superfluous, especially from an experienced person in these matters.
2. You can always get technical support. For example, you can not enable the Internet browser or you want to change the ring back tone. In all these situations, you need to contact the Contact Center. How to call MTS operator from mobile? This we will discuss later.
3. You need advice on communication issues. For example, you are going on vacation and plan to activate the roaming service. The operator will advise you on tariffs and prices. It will be faster than if you understood all the subtleties yourself.
4. You need additional services. Almost always you can connect everything you need by sending special codes and messages, but finding this information is quite difficult. Calling the MTS operator from a mobile phone is very simple, and it will fulfill your requests in a matter of seconds, connect SMS packages, activate bonuses and so on.

How to contact

And here there were conditions.

1. If your number is registered on MTS networks (whether in Russia, Ukraine or Belarus), you just need to dial the short number 0890. The call will be free.
2. If you are in roaming, then you can call the Contact Center for free at + 7-383-213-0909. Note that you need to dial exactly from "+7", so that the call was free and came to the address.
3. If you need to call from a landline phone, you simply dial 8-800-250-0890. This call will also be free. The same applies to mobile phones connected to other cellular operators. Such a call will also be free. This information will be helpful if you lose your phone when you need to quickly block your number from scammers.
4. Send a fax to the Contact Center at 8 (3919) 49-00-14. You can also request information or services.
5. Also you can send an e-mail to info@sib.mts.ru with your request.

Services for individuals

Contact Center deals with the following issues:

1. Change of the tariff plan upon request;
2. Connect or disable additional services and options;
3. Technical support for various offers and current shares;
4. Change of telephone number;
5. Lock the phone for a certain time.

The center also advises on all possible issues, for example:

1. Writing off money from the balance of the phone;
2. The procedure for payment for a certain service, charging;
3. Call detailing request;
4. Connection of the number or its temporary disconnection;
5. Room service and everything connected with it.

Services for legal entities

If you are a legal person, you can get access to the full range of services, knowing the code word. If you know how to call the MTS operator from a mobile phone, but inadvertently forget the code word, then you can change it only if you have a personal presence in the office of the company. The list of services is identical to that already mentioned. Plus a few extra. For example, you can choose how to deliver invoices.

By fax or e-mail

If you contact the Contact Center in this way, you can expect that you will connect or disconnect services, help you change the number, your data and tariff plan, lock the phone at the right time or cancel the lock. In addition, legal entities can change the password for Internet services and the address for delivery of invoices.

Let's talk about the cost

You already know how to call a MTS operator, but you need to know about one interesting point. Strangely enough, the fact that the call is made for free does not mean that you will not have to pay anything. If the service you are applying for can be performed by you through the self-service terminal, then you will pay 10 rubles for it. This does not apply to simple consultations, but this includes, for example, the connection of additional options. That is, even if the price list indicates that the connection to the service is free of charge, you will still be charged 10 rubles for the fact that the operator has performed this procedure for you. In this regard, it's time to talk about how to do without Contact Center, and you can do it in many different ways.

Other ways to solve problems

Instead of calling the operator, you yourself can solve many problems without resorting to his help. There are a lot of options for this. You can always choose the most convenient. It depends on whether you have access to the Internet nearby, whether you can type text messages, how to replenish the balance of the phone. Let's start with the simplest - text messages.

Manage services by SMS

This is a free resource, accessible to any person in any place where he has a telephone connection. No settings are required, and to find out the special codes that allow you to change the tariff plans and connect the options, you can just send the number 2 to number 111. By this request you will get the full list of services that you can get using this method. If you sent an application for changing the tariff plan, and this is not possible for technical reasons, you will receive a response: "This request can not be executed." At the same time, nothing will be written off from your balance sheet. All service codes can also be found on the operator's website. This method is available even for a child, and you can use it, for example, on a trip.

Mobile Assistant

Here you also do not need the number of the mobile operator MTS. The method differs from the previous one only in that you do not need to send anything. And instead of sending messages to number 111, just call him. This is also a free call. Following automatic instructions, you can find out your balance, fill it with a payment card, make a "promised" payment, and so on. Please note that when roaming, this service is chargeable.

Electronic Assistant

You can manage the phone even from terminals for receiving payments. This is very convenient if you are accustomed to replenishing the mobile balance in this way. So, without going far, you can change your tariff plan or connect a new service. However, not all so simple. To access this feature, you need to obtain a password. You can do this through your personal account or personally from the telecoms operator.

Personal account on the site

Operator MTS, like many major players in the communications market, offers its subscribers a very convenient tool - a personal cabinet. So you have access to more services, you manage your expenses in real time, you can monitor your child's location and store your contacts on the network, which will prevent them from accidentally deleting.

Conclusion

It does not matter where you are in the country. If you have a local number and an MTS operator, how to call (St. Petersburg, Siberia or Moscow - there is no difference) in this case? Dial one short number 0890, on what subject you would call. If it's not that urgent, use other controls. Add services via text messages or short numbers, find out the balance by calling on 111. All this simplifies the scheme of interaction with operators. You will not need to listen to the entire voice tree that meets you before the operator is online. You can not get rid of extra money. You will always be aware of where your money goes, what you are paying for. Now you know not just how to call the MTS operator from a mobile phone, but also how to do without these calls.