Complaint about housing and communal services: a sample. How to file a complaint with the Public Prosecutor's Office

The complaint on housing and utilities is the only way to get the management company and other utilities to fulfill their responsibilities. How and where to write and what to base your claims on?

System of communication with public utilities

The provision of public utilities is subject to numerous regulations, in particular those relating to consumer protection. Legislation provides for the right to send to companies:

• Claims;
• Complaints;
• Statements, appeals.

Claims contain indications of violations committed by the communal service, which are reported to the organization itself. A complaint about housing and communal services is a statement about the actions or inaction of a service provider to a supervisory organization or the prosecutor's office.

The third category - offers of consumers on this or that question. They have a different goal: to get some information. They are not connected with conflict situations.

Communication with service providers and a management company should be recorded on paper. With an unscrupulous company - this is the only way to do business. An oral statement of a person does not prove the fact of communication with the employees of the organization, everything looks different with the papers. There is a reason to feel more confident.

When drafting acts, claims, it is not necessary to inform in advance about your next stage of action. It will be more difficult to remove traces of inaction or mismanagement.

Where should i write

The complaint on housing and communal services is written in one of the supervisory instances.

• Housing supervision;
• The prosecutor's office;
• Rospotrebnadzor.

Energy security of facilities, in particular, housing - the subject of Rostekhnadzor.

Write to the Ministry of Construction is, if there is any doubt about the legality of obtaining a management company license.

The control system consists of several stages. The actions of the subordinate must be complained to the chief, then to the next official. You can not leave the problem on the same level, so no one will decide anything exactly.

Approaches to writing

Abnormal living conditions make people nervous, they accumulate a significant amount of negative emotions. It is necessary to handle applications in a timely manner. The complaint on housing and communal services should be justified, otherwise it will not have any positive effect.

In the document there is no place for emotions and unnecessary information, not related to the subject of the letter. Moreover, one should not allow offensive language or refer to something that was not.

As evidence it will be useful to take pictures on the camera, photos. It is more effective to address a multitude of tenants at home simultaneously, signing under one application.

Preparatory Actions

The complaint is the final result of actions in the fight against a managing or resource-supplying organization (energy companies, water utilities, etc.).

The normative acts on provision of services provide for the possibility of drawing up claims acts concerning the quality and volume of services. Reading official documents - the occupation is not the easiest, especially, saturated with technical nuances. But they rely on them when drafting acts and claims. For example, the rules of water supply, electricity supply - a whole layer of documents that provide regulation of the vast market.

To successfully write a complaint about housing and communal services means to refer to the relevant official acts. If we assume inaccuracy or error, the statement will not be taken into account by anyone, except for the court, and then only with a certain probability.

Letters with attached documents, references to legislation are accepted and considered more closely.

Inspectors have the right to demand explanations, additional materials for the purpose of conducting a full-fledged audit, but few do so. The reason is the timing and the unlimited amount of incoming materials that need to be processed. The consumer should carefully prepare his papers. If a complaint is made about the housing and communal services (a sample of it) and sent to the instance without any evidence, the applicant will be refused.

The role of the prosecutor's office in the system of control in the sphere of housing and communal services

In addition to presenting charges, state interests, unprotected people in court, the prosecutor's office has the task of overseeing the legality in the state. Some organizations and enterprises are checked regularly, others - as complaints are received.

The papers are sent to the prosecutor's office after responses from other supervisory organizations have been received. At the reception they immediately warn that the paper will be accepted, but they will send it to the housing supervision or other organization, according to their competence, if earlier there were no appeals to these instances. The prosecutor does not replace other authorities.

A complaint to the public prosecutor's office on housing and communal services is directly considered by its employees, if the applicant has bypassed all instances, and has attached copies of the replies.

What are the likely actions, if the material is considered justified?

Submitted submissions with violations that are identified, and what, in the author's opinion, is required to be taken for elimination. A month is given for execution, an interested body or organization has the right to appeal the submission.

Bodies working on a collegial basis are obliged to report on the day of the session devoted to the instructions of the prosecutor.

If you write to the management company

Complaint about the management company, housing and communal services is made for a variety of reasons, their approximate list:

• Excessive tariffs or the imposition of services not provided for by law;
• Problems with heat supply, water supply, energy system at home;
• Violation of the schedule of repair work;
• Lack of regular cleaning on staircases;
• Garbage accumulates because of untimely exportation;
• Lack of normal lighting in common rooms.

The management company is responsible for the common property, this refers to the cleaning of premises belonging to all tenants, their responsibility is to maintain the normal operation of the indoor networks.

The penalty for failure to perform duties, according to the contract and the law, is serious fines. Ignoring the appeals of tenants falls under such things.

The boundary between the general networks and networks of the apartment - or in the location of electricity meters, taken out of the apartment, or at the location of the risers.

Confusion of responsibility is an excuse for refusing a citizen in a statement, although the law requires that the person responsible for the violation be brought to justice. Officials are not limited to the limits of complaints and demands of citizens. They are given the authority to receive explanations, documents, materials with the purpose of making decisions on citizens' appeals.

The court as the last instance

Despite the fact that the prosecutor's order is an obligatory document for all authorities and organizations, not all fulfill them. It remains only to go to court. A public prosecutor is entitled to file a complaint on housing and communal services with an elderly or socially unprotected person.

Claims are raised on the recalculation of debts, work, compensation for damage, if it led to inaction of the company. For example, a flood in an apartment due to a malfunction of common networks. This is what citizens are applying to lawsuits.

Justified prosecutor's representations are a good help for case materials. People ask: what's the point of going to court? His decision is the only act to be enforced. And to ignore it as well as acts of other authorities, will not work.

The bailiffs will write down the required amount from the company's account at the request of the citizen. This can be done by transferring the writ of execution to the bank where the accounts of the defendant company are located. With the obligations of performing specific actions more difficult, but the system works.

Whether to apply to a lawyer

How do you write a complaint about housing and communal services? A sample is attached. Of course, with a simple question it is really easier not to contact a lawyer, but to do everything yourself.

In the same place where it is required to process a large array of normative material, it will require the help of a specialist, preferably working with affairs in the sphere of housing and communal services. It is even difficult for the common man to compare the contents of all acts, but there are many of them.

There is a small stratum of people who can study the law and defend their rights. Mostly retired people and people working in related fields. For the rest of the citizens it is difficult even to write a complaint about the housing and communal services, the sample here will not help. All this takes time and effort, which people simply do not have.