Communication is effective: principles, rules, skills, techniques. Conditions for effective communication

The modern person strives to be successful everywhere - both at work and in his personal life. Career, family, friends - all these are part of life, and effective communication allows you to establish all areas and come to the maximum agreement. Everyone should strive to improve their social skills. Even if initially there are difficulties, with time this knowledge will bring well-deserved fruits - reliable interpersonal connections.

The definition of communication

Different ways of transferring information from one person to another are called communication. It includes all the variety of channels for transmitting and decoding signals and it happens:

• Verbal;
• Non-verbal;
• Written;
• Pictographic;
• Space-symbolic, and so on.

It is believed that communication is effective when the information sender communicates on the same wavelength with the recipient. However, even communication in a single sign system does not guarantee that the message will be correctly deciphered.

Effective communication makes it possible to minimize the loss of message meaning. For successful business promotion, for maintaining friendly relations, for a bright personal life, it will be useful for any person to improve their communication skills.

Basics of effective communication

Communication as a banal exchange of information is already present in the simplest animals. Man in the process of evolution brought communication to perfection. Conversational and gestural speech developed and gradually expanded to a written, symbolic and imaginative. However, this process has complicated understanding, and effective communication becomes a separate object of study.

The communicative process includes five elements:

1. Communicator - the one who transmits information.
2. The content of the message.
3. The way information is transmitted (as it is done).
4. Audience, or recipient, to whom the message is intended.
5. The final stage of communication, which allows us to understand whether effective communication has taken place. It is possible only if the previous four are quite satisfactory.

Principles of effective communication

Without positive communication, it is impossible to achieve mutual understanding on any issue. In order to make sure that other people correctly perceive the outgoing information, it is necessary to comply with a number of requirements.

First of all, we need to pay attention to the principles of effective communication:

1. Communication should be two-way. When all participants are interested in the positive outcome of the conversation, and for them it is equivalent - the necessary effect arises.
2. The recipient should make maximum efforts to correctly perceive the message.
3. The message should be clear, structured and concise.
4. The recipient should trust the speaker, respect his opinion and not question his competence.
5. Effective communication is always emotional, to the extent that is acceptable in this situation.
6. Patience and indulgence to other people's shortcomings. Accepting people as they are, without trying to correct anything and fix it.

Below we will discuss the basic conditions for effective communication.

How to achieve a positive effect of communication?

In order for communication to be effective, certain conditions must be met:

1. Speech should correspond to the original purpose of the conversation, be adequate. Do not talk too much or touch on issues that are not relevant to the topic under discussion. This improves the skills of effective communication.
2. The words used must be logical and lexical, it is very important to achieve the goal of communication. It is achieved through constant self-education, reading of various literature and attentive attitude to the native language.
3. The narrative itself should be logical and literate. A clear structure of the presentation creates favorable conditions for listeners and increases the chances of a positive outcome.

Methods of effective communication

Any person lives in a society and is dependent on him. Even the most desperate homebodies, perhaps not directly, but enter into interpersonal relationships. And for work, and for household social relations, effective communication will be useful. Techniques and communication skills can be developed and improved - it will make the life of any person much easier.

Do you want to get positive in the process of communication? It will be useful for you to learn some techniques for increasing the effectiveness of communication:

1. Learn to listen carefully to what they say. You should not just look at the interlocutor during a conversation, but also lean slightly, nod your head, ask relevant relevant questions. This technique will make it possible to understand the point of view of the interlocutor as precisely as possible.
2. Speak clearly, briefly and to the point. The more clearly formulated the idea, the more likely it is that they will understand and accept it correctly.
3. Include in your arsenal not only verbal, but also non-verbal communication. Take the same posture as the interlocutor, try to use only open gestures, do not touch the face during a conversation.
4. Watch for the emotional coloration of speech. It should be moderate, but so that the interlocutor understood your interest in the matter.
5. Master the techniques of oratory. Ability to own voice allows to accelerate the development of effective communication. Clear articulation, correct timbre and adjusted volume will make any message positive.
6. Master the technical means of communication. Any adult person should be able to use the phone, fax, Skype, e-mail. The skills of written communication should be developed regularly.

These are just basic techniques designed to facilitate and improve interpersonal communication.

Rules for effective communication

Any interpersonal communication must comply with certain norms. Their violation leads to a lack of understanding between the interlocutors, conflicts and even the severance of relations.

Rules for effective communication:

1. Speak in the language of the interlocutor. This rule should be understood as the need to take into account the level of education, social status, age and other parameters. To be heard and understood, you need to formulate your thoughts, relying on the characteristics of the audience.
2. Prepare to communicate. If the conversation is not spontaneous, you should know in advance with whom and for what reason you will meet. Take visual aids and technical means. Develop a plan for the conversation.
3. Learn the techniques of active listening, it will help to locate the interlocutor and better understand his point of view.
4. Speak clearly, moderately loud and confident, do not stretch the words, but do not separate.
5. When writing a letter, stick to the selected style.
6. Before making a phone call or "Skype", make a plan of the conversation in advance and questions that need to be discussed.

Ways to communicate effectively

To achieve mutual understanding in the process of communication, it is necessary to create conditions and take into account possible ways of effective communication. There are six of them:

1. Strive to present your thoughts as convincingly as possible. Always speak briefly and in essence, avoid unnecessary conglomerations of words, omissions and possible double interpretations.
2. Use terminology and professionalism only in those cases, the code they are relevant.
3. Even in everyday communication, jargon and slang expressions should be avoided, especially for intergenerational communication.
4. Avoid unnecessary emotional stress, both positive and negative.
5. Try to address personalized, by name, scientific or military rank, or by combining a group of interlocutors with a generally valid word.
6. Always observe the rules of courtesy and etiquette.

Non-verbal signals to improve communication

Interlocutors perceive each other not only by ear. The verbal effect can be amplified or reduced by various non-verbal signals. Our body sends them in large numbers, and other people read and interpret them on a subconscious level.

To improve communication skills, it will be useful to master the techniques of positive non-verbal reinforcement:

1. Be always clean and tidy: even if the clothes do not quite match the dress code, the overall impression of the conversation will be positive.
2. Try to control facial expressions and emotions. The expression of a person must be neutral-positive and react with changes depending on the course of the conversation.
3. Avoid touching the face during a communicative act - it is subconsciously perceived as an attempt to cover your mouth, accordingly, your statement is false.
4. Learn to "mirror" the position of the body of the interlocutor. It is important to do this delicately, without excessive zeal, not to look like a caricatured.
5. Avoid "closed" poses - crossed arms and legs. This position of the body indicates the lack of readiness for effective communication. While the open palms and a benevolent smile - are able to arrange any interlocutor.

Conditions for effective communication with technical means

Technical progress has given us new tools to facilitate communication. These are phones, faxes, the Internet. Communication with the help of technology should be built according to the same rules and principles as interpersonal. It is necessary to observe all the rules of etiquette, the principles of conducting business and personal conversation.