The company "Delivery": feedback couriers. Courier service "Delivery": reviews

The services of transport companies and courier services are used by a huge number of people. Mostly it's business - various online stores, product catalogs and other services deliver their products to their customers with the help of such services. They form the core of clients for couriers.

On the other hand, there are employees of courier companies themselves who are engaged in the immediate delivery of goods. These are ordinary people who need extra earnings for doing simple work in the form of cargo transportation.

Finally, there is a "new generation" delivery service that promises to connect customers and employees in such a way as to meet the needs of both. It's called Dostavista. The work of a courier here, if you believe the recommendations on the company's website, is an excellent opportunity to earn extra money for simple tasks. About how the simple courier actually works in this company, we will write in this article.

Scheme of work with "Dostavista"

So, the delivery service, referred to in this article, is called "urgent" because the orders are processed instantly. It looks like this: the customer makes out an application for the delivery of goods from point "A" to point "B", after which this order is delivered to the dispatch center of the company. From there he is transferred to the management system. In human language, the order is displayed in the mobile application "Delivered" (courier's testimonies indicate that this happens at any time of the day). Further, users who would like to take up work, make out this order for themselves and are put forward to the address.

Advantages of this scheme of work are many. For the customer, they consist in the fact that he instantly receives a response from a courier in the vicinity, who is ready to carry out the assignment for a small cost. For the worker himself, plus work is that he can form his own work schedule and, accordingly, independently choose when and on which order he will go. Ultimately, the interests of both connect the delivery service application. And it happens quite quickly (on the company's website hangs a promise to cope with any order in just 3 hours).

Requirements for the courier

Given the system by which the whole delivery service works, you can form a number of qualities that require work in the company "Dostavista". Of course, this is courtesy with the client, punctuality, accuracy and the desire to honestly perform their work as best as possible; As well as the presence of "on-line" (after all, the one who will go to fulfill the order, depends solely on the factor, whether the courier will notice this or that application or will miss and "give" to colleagues).

Judging by the fact that the courier reports about "Delivery" are indicative, the latter (for selecting the best orders) are forced to be "on the phone" around the clock (to check the status of orders in the application). This, of course, can bring some discomfort to the performers. Couriers complain that they have to "fall asleep with the phone" in order to get a good, cash order.

Form of work

Actually, this is the form of the courier's work for the "Dostavista" service. The feedback of the company's employees notes that it is a constant need to monitor the application, then select more expensive orders, go on them, pick up the goods (or simply send them) and take them to the specified address.

As the former employees note, it looks much easier than it really is. In addition to getting a really worthwhile order is quite difficult (because there are a lot of couriers in the system, some of which are priority due to a higher rating and a lot of assessments); It is also necessary to take care of the quality of the work. Otherwise, there may be a situation when the courier arrives at the place of fulfilling the order, and the customer will be dissatisfied for some reason (for example, because of being late). In this case, a conflict arises, after which the customer receives compensation, and the courier - "minus" in his reputation.

Career

Despite the fact that, according to the "Dostavista" company, courier reviews, it has a "free schedule", there is a possibility of a similarity of career growth. It is expressed in the system of reputation and assessments of couriers who accept orders.

It looks like this: when a person carries out a task, they can be given a recommendation, an assessment and, of course, they can add another line about the work done. Thus, the system has something like a "dossier" for each employee.

The next time several employees claim for one job, the person with a higher rating is more likely to perform work, since they trust him more in the "Dostavista" system. The responses of the couriers on the work allow us to conclude that such a rating is unfair, as it does not allow new employees to prove themselves, to take on more work and, as a result, to earn more money. However, as practice shows, apparently, the system of working with more "verified" performers justifies itself, relieving the organizers of the service of unnecessary problems with dissatisfied customers.

Payment for work

Speaking about work in this service, you can not miss the issue of paying labor couriers. So, only two forms of payment are practiced by courier service "Dostavista". Reviews of the work are called cash and non-cash. The first is when the client to whom you deliver the goods pays for your services with "live" bills; And the second is the receipt of payment in a non-cash form, that is, into a bank account.

Accordingly, in the first case, the courier simply gives the delivery service, which, in fact, was engaged in organizing its temporary "employment", a certain percentage (which is assigned by the system, and it is always different); And in the second - everything happens vice versa. Money initially comes to the company, after which Dostavista shares with employees part of their fee.

Encouragement and stimulation

Of course, cooperation with the courier service can not be carried out without the encouragement of employees. There is such a category as "couriers who have earned the most", information about which is published weekly to stimulate greater perseverance and diligence among employees. In addition, incentives are expressed in various bonuses in the form of preferential order, for which several people would like to take.

It sounds all pretty, though, if only read the website of the company "Dostavista". The courier's comments on this issue are presented with slightly different, less rosy information: all courier incentives are conditional, and information on those who earned the most, given the real figures of earnings, is not true. Couriers complain that in fact they earn at times fewer.

Beginning of work

An interesting procedure is also the procedure of the device in the company. So, as evidences about the company "Dostavista" testify, for the beginning of cooperation as a courier it is necessary to fill in a special form. In addition to your contact information, you (if you want to go by courier) will also need to scan your passport and code and send it to the specified address. In fact, this form of reception of documents is unacceptable by law (since you do not know exactly where your passport and code will go). However, this practice exists in this company.

After your files with scanned documents are reviewed, you can start taking up orders. In fact, it is not so easy to do, as it seems, because there are many couriers, and the company is one. It happens that there are simply not enough orders in "Dostavista" to ensure the work of all couriers.

At the same time, being a beginner, you can (if you do not mind the time and effort) to take on orders cheaper. This is also work experience, which can be useful in the future.

Dismissal of employees

Layoffs in "Delivery" is a separate issue. As the former employees (couriers) note, agreements with the employee can be terminated very quickly here. In addition, there are other comments about the delivery service "Delivery", which confirm this concern. Pursuing their own goals, they can simply disconnect you from the order system, citing "a large number of complaints and a high level of customer discontent." Protecting your rights and recovering is almost impossible.

Conclusions about the work in the company

So, what can you say about the company "Dostavista" (Russia) reviews of employees? First of all, this is a convenient form of cooperation, which allows you to work in a free schedule, to determine a more suitable performer for a particular job and at the same time do it all faster and cheaper.

However, immediately after this, "Dostavist" is spoken of as a company that does not value its employees. Many more testimonials claim about the banal inability to earn enough money to make such work profitable. The whole point is that they pay little here, and the cost of transport and food should be covered by the courier himself.