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Ten Reasons to Choose Online Onlinesaler Consultant

To increase sales from my site (for the sale of air tickets), I decided to install an online consultant on it. I scrupulously studied all the proposed programs for organizing online consultations - from free or partially free Netrox, Prime, RedHelper to licensed products of eminent manufacturers, and found the best option for myself.

Among the many services, in my opinion, the undisputed leader is OnlineSaler. This program completely satisfies all the needs of customers and operators and in all respects surpasses similar products. Each of these products has advantages, but such a wide range of functions, like OnlineSaler, does not possess any of them.

The most important advantage due to which this online consultant has no equal is the opportunity to choose any form of communication (chat, video call, call from the site to city or mobile phones). IP-telephony is also connected. Using the mobile version of the service, the operator can work through any Jabber client on the phone.

The second advantage of the service is the function of initiating communication with the client (it is also called the "active call" ), monitoring its actions and manipulating. The operator can view the actions of the client, the first to offer help, starting the dialogue, can redirect the visitor to the desired page, allocate important information for him. That is, in fact an online consultant can "hold" the client from the "entrance" to the site to the place of purchase or to the place of obtaining the necessary information.

Of great importance is also the availability of functions that increase the speed of response to the visitor. The online consultant allows you to set a set of template answers to frequently asked questions, which greatly reduces the time of service for the visitor of the site, removes the load from the operator and reduces the number of errors. Increase the speed of communication helps also the system of quick links to the current sections of the site and the ability to see the text typed by the visitor - while the operator can prepare a response in advance.

The information about the visitor provided by the service will allow the operator to understand his needs even before he communicates with the client and choose the best service option.

Often the need to redirect a customer from one operator to another, more competent or less loaded work, this resource is realized in full. Calls are sent to those operators who are free or are responsible for a certain work area. If, for some reason, the operator can not answer the question asked, he can always transfer it to a more qualified colleague.

Equally important is the function of viewing the history of dialogs, thanks to which you can improve the operator's work and create optimal algorithms for servicing.

A convenient system for collecting and systematizing the statistical data of the online consultant service allows you to analyze information about customers and the quality of the work of operators.

For those who like me, plans to create a second site or even a third one, it is important to manage the consultations from a common center (multidomain). Thanks to it, one operator can serve several resources.

Em> Numerous and various settings: the ability to block unwanted visitors; A filter system that allows operators to work with visitors selected according to certain criteria (for example, territorial); Auto-messaging - all this increases the functionality and comfort of using the service.

One should also note the thoughtful interface of the program and a rich selection of buttons and dialog boxes.


Already in the first days of work online consultant OnlineSaler justified and even surpassed all my expectations, allowing to organize really high-quality customer service. Now visitors who have left the site before, without finding an answer to their questions, often make a purchase.

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