Onlime: reviews. Onlime - Internet Service Provider

User reviews - the second, with which you must know when choosing an Internet provider. First and foremost, read the contract. But more often than not official documents are not read at all, and reviews are studied after the occurrence of troubles to prove their case. It turns out a vicious circle. In our article on the example of Internet provider Onlime we will consider how to act in problem situations, what to look for, how to behave with representatives of the company.

Internet service provider Onlime: overview

OnLaym is the brand of Rostelecom, the largest telecom provider in Russia, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then OnLaim has steadily topped the rating of the Moscow home Internet providers, digital TV and telephony. According to the company, in 3.2 million apartments were held TV Onlime and access to the network using FTTB technology.

"OnLime" has its main network, laid in accordance with the ring architecture of the capital. Fiber-optic cables of the district and district values pass under the ground, along the sewer shafts. From district nodes to individual clusters (about 10 nearby houses), the cables run along power lines. The main roads cover all areas of the city and suburbs.

All cables, except twisted pair from the entrance to the apartment, have a reservation. Great resiliency contributes to the circular architecture of networks. A single break will not cause damage: the backup line will immediately turn on. Only severe accidents can disable TV broadcasting and Internet connection.

The television signal comes from 10 satellites that are capable of receiving more than 200 channels, including in HD quality. The equipment of Ontail data centers of Alcatel-Lucent is characterized by high port density, high power.

Onlime: Internet rates, connectivity features

For new subscribers, "OnLaym" offers an active connection for 290 rubles per month. Within 3 months. Further it is offered to choose the tariff option:

1. "OnLaym-100" - unlimited Internet at the maximum speed up to 100 Mb / sec.

2. "OnLaym-60" - the maximum declared speed up to 60 Mb / sec.

3. "OnLaym-30" - unlimited at a speed of up to 30 Mbit / s.

To identify the user of the "Onlime-Internet" service, each client is given a login and a password, access to the personal cabinet. Subscriber's fee is debited daily in equal parts.

Connection takes place within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options and services are entered into it, the maximum connection speed that the company provides over the channel from the data center to the user equipment is indicated.

Onlime: reviews about home internet

The latter is the reason for the negativity of many users. No. 1 in the rating of negative reviews - low connection speed. For example, 25-30 Mbps. Instead of the claimed 60 Mbit / s.

Responding to negative feedback, Onlime says that the speed prescribed in the contract is a theoretical concept. In practice, this parameter is guaranteed on the channel spacing between the company server and the user's computer. Sites where the packet transfer speed can be cut is:

• User equipment, which for some reason can not give out the required speed (curve firmware or software, weak technical characteristics, radio equipment operating in the 2.4 GHz band in the immediate vicinity, etc.). You can draw a rough analogy: on a black and white tube TV "Rainbow" you can not see a 3D movie, even if this service is paid for.
• The channel from the datacenter to the global server and the server itself because of its congestion, which the provider can not affect, can also cause a slight decrease in speed.

The connection speed is always less than the declared rate. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mb / s. The difference in speeds is noticeable only when downloading large amounts of information.

How to behave in case of problems with the Internet?

What should be requested from the provider through a written application:

1. Checking the technical state of the connection to understand at what stage the speed is lost.
2. Check Internet settings in your account.
3. Troubleshooting optical fiber cables.
4. Repair or replacement of non-functioning equipment.

What you can do yourself:

• Update the computer software, network card driver, hardware. Install the anti-virus (one!) And scan. Download and update the firmware of the router. When using Wi-Fi on multiple devices, the speed is cut between them. In extreme cases, the connection can be made more quickly by disabling the Windows firewall (necessary with the working antivirus).
• If Onlime-Internet is lost and normal actions do not help, you should check with the technical service consultant if the MAC-address of the machine is correctly set in the settings. This is a trifle, but in 30% of cases of lack of access it is the fault of man.

Home TV and telephony "OnLaym"

Digital TV Onlime - the ability to watch over 200 channels, including in HD-quality. Capital subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause television programs, access to the media library, multi-window. Interactive TV is connected using an Internet cable and an HD set-top box.

Customers of digital TV are offered a choice of 4 tariffs and additional packages ("Cinema +", "Adult", "Football" and "Our Football +", Viasat HD):

• Starting - 111 channels for 320 rubles per month;
• Optimal - 136 channels for 450 rubles / month;
• Advanced - 164 channels for 580 rubles per month;
• Maxi - 203 channels for 1,700 rubles per month.

Tariff options for interactive TV cost the same, but it is provided for 10 channels more.

Those who use the Internet from OnLaym can connect their home phone either per minute (0.5 rubles per minute) or an unlimited option.

Onlime (digital TV): reviews

What problems are noted by OnLaym clients? It:

1. No picture, bad image.
2. Lack of channels, their incorrect setting.
3. Unstable operation of the console when switching to "Interactive TV."
4. Additional packages do not work, their quality leaves much to be desired, etc.

A surge of such a negative was in 2010, when there was a massive transition from analogue to digital broadcasting. Residents did not know how to set up the receivers, the channels changed places and "disappeared", the TVs were not adapted for the "figure", the master did not cope with the current applications. Over time, the situation stabilized. Now we are witnessing the transition from digital to interactive TV. The settings again need to be changed, receivers to improve, conduct Internet cable, learn to use online services, unusual for TV. In many respects, this technology is still "rolled" by the provider itself, testing is conducted (on clients), which does not add to the provider neither love nor loyalty.

What should I do if the TV does not work:

• Carry out the autotuning of the receiver several times.
• Call the master (through Onlime sales offices, a hotline phone or a website) and hope that he has a few applications on his list.

Waiting for a specialist, his professionalism and courtesy is a separate conversation.

Onlime: technical support, wizards, call-center

About the rudeness and non-punctuality of the masters of the provider does not speak only lazy. The operator, taking the application, warns that the technician can come at any time during the working day. This causes irritation in working people.

Every morning the foreman distributes applications for masters. Specialists are assigned to a certain area. Applications are in the order of the live queue, if there are a lot of them, they are postponed the next day. The queue can be painted for several weeks ahead - unfortunately, this is typical for giants-providers during the introduction of a new service. The master has no right to demand money for setting up, training and demonstrating the service. He can not leave before the client is satisfied that the Internet Onlime, telephone or TV is fully operational.

Technical support, which is far from being engineers, does not set up channels remotely. It can: change the tariff, the package of channels, include the promised payment, consult about payments and accruals.

A lot of negativity is connected with the fact that representatives of the provider call with offers to use the action or activate the service. In this case, you need to write an application to exclude your number from the call list.

Onlime: equipment

Often people write such reviews: "Onlime gives out equipment that was in use, which obviously does not work, because it is out of date even for its producers."

The router and router from Upvel, D-Link companies are Chinese-made devices with an average level of quality. NetGear delivers premium devices that can connect in two bands - 5 GHz for large amounts of information and 2.4 GHz for normal surfing on the network.

Which is better: buy a router or use the provider's offer? Own equipment is better to choose more powerful, with actual firmware; It is suitable for any operator, but it will have to be customized. Onlime-router is cheaper, it can be rented and changed if necessary.

When concluding a contract, you need to be careful with the wording. Rent a router assumes a small amount, which will be increased subscription fee. When the contract is terminated on the day of termination, you must turn in the sales office the complete set in working order. Otherwise, in accordance with the contract, the company has the right to assume that the router is redeemed, and its full cost will be withdrawn from the client's personal account.

Purchase in installments or at a time can be beneficial if the provider is not going to change, and buy a more expensive device you do not want.

Not all Chinese devices are bad, but the provider technicians confirm that the standard Upvel routers are of average quality and, despite the claimed speed of 150 Mb / s, can hardly cope with 80 Mbps. After receiving the equipment from the provider, its software must be updated without fail.

Onlime: resolution of contentious issues

Very revealing is how the ISP specialists work with pretentious customers. We are talking, first of all, about incorrect or inadequate payments, cancellations of contracts, promotions, etc.

According to consumer reviews, Onlime rarely rushes to return money in case of problems on their part or termination of relations. Under the law and the Telecommunications Contract, an application for financial problems must be resolved within 10 working days, a complaint on a technical matter within a month. The arrival of the master, no matter how busy the technicians, you can wait for 5 working days.

Rules of conduct in the sales office "OnLaym"

1. Only the owner of the contract with a passport or a power of attorney should contact the sales office. With relatives or friends, the operators will not even talk, and that's their right.

2. The contract is a guarantee that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it is written: "router in installments", then it will have to be redeemed, even if the customer used the service for a week. It is especially necessary to treat the shares with caution: if the relationship is terminated prematurely, there may be forfeits and penalties.

3. After writing the application, require a copy, certified by the seal and the signature of the operator. Do not wait for the solution of the problem right in the sales office: the consultants only register complaints and give superficial information, and the examination of applications is handled by a specially trained department whose employees know the contract by heart. It is also useless to ask for the phone number of the "head of this office". A copy is needed in order to prove its case in case of "loss" of the original.

4. Be polite.

It would seem that if users write such reviews, Onlime should have been ruined a long time ago. But, according to statistics, the number of complaints registered in the network is not more than a percentage of the total number of subscribers. 90% of non-performing services are due to improper setup of the equipment or human errors, and only 10% - with fiber optic cable breaks.

Completely problem-free operation is not guaranteed by any supplier, especially such a giant, as Onlime ("Rostelecom"). In any case, the knowledge of one's rights and duties, care and courtesy is the basis for long and mutually beneficial relations with the provider, which means stable high-speed Internet, interesting TV programs and a calling home phone.