Rules of return to the store

The consumer is always right. This rule of trade remains relevant for many decades. Therefore, legislation seeks to protect the rights of buyers, so that they can only buy those goods that they really need and meet certain requirements. That is why in our country there are many rules, standards, regulations and other normative acts that are aimed at protecting buyers from the arbitrariness of sellers.

One of the main measures that legislation provides is the buyer's right to exchange or return the goods. The rules for the return of goods to the store are established in the Civil Code, as well as in a number of well-known documents. In the specified normative acts, conditions and procedure, rules for the return of goods are provided. And every buyer should ideally know them. It is important to consider that the rules for returning goods to the store provide for two main situations. Firstly, when products of appropriate quality are returned, and secondly, when it comes to a product of inadequate quality. Let's consider each of these situations.

The rules for returning goods of the proper quality provide the following. If the buyer purchased a product that did not fit him according to criteria such as style or size, then within two weeks he has the right to exchange it for other products of the same quality. Here it is important to note: the rules of returning goods to the store provide such an opportunity only for a non-food group. However, not all non-food items can be returned. The government of the country establishes a list of such products, which can not be returned. These include, for example, personal hygiene items. We also mention a point to pay attention to. Rules of return of good quality goods provide that only the goods with respect to which there is evidence that it was purchased from a particular seller can be returned. Not necessarily this should be a check, but in any case such evidence must be.

As for the situation, when products of inadequate quality are returned, here the legislation provides for several options for action. The consumer can independently determine what he wants to receive from the seller, if he sold him goods of inadequate quality. The seller can either exchange it for products of the proper quality, or independently correct the defects in the goods, or reduce the price for it.

It is important to remember: the rules for the return of goods provide for such actions only if the buyer was not notified of his shortcomings before he acquired it. If the buyer knew about the shortcomings of the goods, but still agreed to purchase it, then he has no right to change it. In addition, it is also worth remembering that the seller is not obligated to return the money to the buyer. Of course, if he does not have a similar product, he will have to return the money, but if he has another such product, he can only exchange it for substandard goods. The only case when the law provides for a refund of money relates to the acquisition of technically complex goods. The list of such goods is set by the Government of Russia. Such products, for example, include cars and digital video cameras.

Summing up, we can say that the law provides for very effective methods of protecting the population, the rules for returning goods to the store. However, it is necessary to know the conditions under which this protection can be implemented. Otherwise, even if the consumer has the right to exchange products, but he has not fulfilled the stipulated conditions, he is unlikely to be able to protect them.