Receptionist - these are the first helpers of the tourist.

In each hotel, the boarding house there is a department that coordinates the work of the hotel. His task is to receive, host and serve guests during their stay. Reception - this is the first and main link that we come across when arriving at the hotel. In Soviet times , this word did not exist, others were used. But the analogy can be done: the reception is the reception desk, the receptionist. It is the reception staff who distribute the numbers, they know when one of the guests should come, what services they order. They give us the keys. By the way, in Europe and America, mechanical locks are almost never used. Everything works on electronics and you will most likely be given a key card.

Receptionist - these are your main assistants during your stay in the hotel. As a rule, in large hotels there are administrators who speak several languages, and English is the minimum necessary. Depending on the method of accounting for visitors and guests, your data can be recorded either in the book of arrival and departure, or entered in a special program at the reception. What does it mean? Employees will check your passport, not always, but often can block a certain amount on your credit card. Of course, this is not always convenient, especially if you made a reservation for one credit card, and you will pay another. But these are the conditions, and thus the reception ensures that compliance with the rules is ensured, especially since in some countries it is necessary to register guests in the migration service. And the employees of registration in a certain sense are responsible for you to the authorities.

What is a reception for an ordinary tourist? This is also the first point to be addressed in case of any problems. The reception desk constantly interacts with other departments of the hotel (for example, supply, laundry, rental, with bars, restaurants and cafes). If there is an emergency - for example, you need to call an ambulance, fire brigade, police - the receptionist will provide it.

What else can administrators help you? They should report any problems and malfunctions in the room - for example, if there is no hot water, the kettle is out of fire, the phone does not work. They will advise you on how to buy tickets for public transport (by the way, often it can be done right at the hotel), it's cheaper to call how to get to the place you need. Reception staff can call a taxi, take for you and send correspondence, book tickets for a train or plane. In addition, they usually provide information on current cultural events taking place in the region, and know the main attractions of the city. It is through them that you can order an excursion and arrange a guide-interpreter.

Usually there is a telephone operator at the front desk, but the receptionist can also perform his functions. He is responsible for the smooth implementation of internal and external calls, receiving orders for long-distance and international calls, receiving messages for guests, providing a morning wake-up service and settling accounts. The receptionist also accepts reservations for booking rooms, is responsible for the cancellation of the reservation. Through it you can order breakfast, lunch or dinner in the room, flowers with delivery to any address, various services (swimming pool, sauna, spa). At the end of your stay at the reception you pass the key and pay for the night.