Quality policy in the enterprise: management, quality improvement. Examples

Quality policy - these are the main goals and directions of the organization, which relate to the quality of the product it produces. The official formulation of these provisions is formed by management personnel.

The quality policy concerns various directions. This can be market and marketing goals, social, etc.

Main goals

The quality policy is formed in order to orient the whole team to achieve the goals set for it. If a clear and documented task is not available, then the activities of the enterprise in this area will be random and uncertain.

The quality policy (when documented) provides an opportunity for suppliers and employees of the organization to clearly understand the official attitude of the management towards the criteria that the finished product must meet .

A responsibility

The quality policy at any enterprise has certain principles embedded in the management system. One of them is leadership leadership. Without a constant and clearly visible superior role of the director and chief specialists of the enterprise, this system is doomed to failure in advance. In extreme cases, only limited results can be achieved. Only senior managers are able to determine the strategic directions of their organization and build an effective system for achieving product quality. Their direct task is to take responsibility for the development of this policy. At the same time, top management does not need to prepare an accurately verified final document. The main task of the main specialists is to develop a common understanding of the intentions, the system of views and directions of the enterprise development. Formation of such developments in a single document is the task of marketing specialists. In this case, managers are responsible for explaining to employees the specifics of the company's policy. Every employee should understand its meaning.

Creation of the basic document

The company's quality policy should be based on a preliminary analysis of those activities that directly or indirectly affect the required characteristics of the final product. And this, in turn, is the reason for taking a number of the following measures:

- unambiguously identify both general and specific duties of employees, affecting the quality of the product;
- establish powers and responsibilities in each activity affecting the important characteristics of the product; - to develop systems of coordination and management of existing adjacent types of production;
- identify real and potential quality problems, taking corrective and preventive measures of impact.

Further, it is necessary to ensure strict observance of the general structure of the organization created to control quality systems. Also, the scope of authority and the channels through which the necessary information is transmitted must be limited.

Staff and resources

The quality improvement should be conducted under the strict guidance of the top level of the organization's specialists. At the same time, an obligatory condition is to determine the requirements for the use of resources that affect the characteristics of the goods. It is also important to establish their required volume.

Typically such resources are:

- computer programs;
- the technique used in the field of design and engineering developments and works;
- instrumentation of control and measuring type;
- Testing and testing equipment.

Human resources are also an important factor. For employees, the manager must establish the required level of training, competence and qualifications.

Objectives

Quality policy is developed by senior management. At the same time, it should be borne in mind that the document ISO 9001 has made demands for the development of certain goals in this direction. They are subject to compulsory registration. There are no special requirements to this procedure. The objectives of the organization can be one of the parts that make up the policy in the field of quality.

Example of design

How should the enterprise's policy in the field of quality be documented? An example can be taken from the practice of any of the organizations.

This document is issued, as a rule, on A4 sheets. They are accessible for understanding and simple language should be set out specially written text. The obligatory requisites of the document are the following: the name of the organization, as well as the signature of the head approving the previously developed requirements. The text should contain not only strategic, but also other tasks that will allow maintaining and improving the quality level of the products. In this case, the ways of achieving the set goals are indicated.

Parties concerned

First of all, a document reflecting the policy of management in the field of quality is developed for the employees of the enterprise. It is also needed for external partners, which are customers and suppliers, auditors and bodies involved in certification.

The quality policy should be constantly updated. This is a mandatory condition in the presence of influence of external and internal factors, which can serve as changes in the organizational structure, strengthening the position of competitors, as well as the introduction of new techniques.

Stages of developing a policy on quality

Initially, the enterprise should make a decision confirming the feasibility of managing and implementing the QMS. The manager determines how to create and then implement system quality management. For this, one's own forces can be used or employees of a specialized company may be involved.

Further, a strategy is being developed to implement a quality management system with basic training of the management of the organization. At the next stage, goals must be set and a quality policy defined. An example of the most common tasks that are reflected in the document:

- maintaining and increasing market share;
- meeting the needs of customers;
- increase of profitability and production efficiency;
- debt reduction and cost reduction;
- Improvement of the moral climate in the team.

The next stage in the development of a strategy to improve the quality of products is to define the wishes, as well as the requirements of all business partners, who are required to manage and analyze the QMS. Their list can include:

- End users and customers;
- employees of the enterprise;
- shareholders;
- suppliers;
- society as a whole.

Further, when developing a document, establish those activities that participate in the QMS. Their description is made. As a result of the analysis of ISO 9001: 2008, it can be concluded that the products meet the requirements for it.

At the next stage, the necessary structure of the organization's QMS documentation is established. Its composition, rules of analysis and classification are determined. Then a schedule should be drawn up. It will indicate the main periods of preparation of the necessary documentation. Internal audit should be used at the enterprise . All QMS requirements are put into effect. At the same time, the created service monitors the activities carried out.

An important condition is to determine the extent to which the organization's QMS meets the requirements of ISO 9001: 2008. For this, a self-assessment is carried out or an external auditors' service is involved . With the identified inconsistencies, a timetable for the work on their elimination is being developed.
It is worth bearing in mind that the number of QMS documents may differ in different organizations. The volume of developed requirements depends on the type of activity and size of the enterprise, the competence of employees, and also on the complexity of the processes analyzed.