Protection of consumer rights as a legal service

Our modern society is a consumer society, as every day we buy goods, use services such as public transport, so the protection of consumer rights is actively developing. Periodically, we order the execution of works, for example, repair of a refrigerator, cell phone, tablet, installation of windows and much more.

Every time when citizens carry out all of the above for home, personal, family needs, they act as consumers.

The legislator has so far secured the rights, guarantees and opportunities of this category of persons, that among sellers of services, goods, works, the saying goes that it is time for entrepreneurs to protect them from the consumer.

Since the state and its officials can not exercise absolute protection of the interests of citizens from their violation, everyone must take care of their own well-being themselves.

The current legislation contains various ways to protect the rights, including the rights of consumers. However, to the inhabitant of those are often simply not known.

Buyers of goods, customers of services and works, usually all the possibilities for upholding their rights are divided into :

- own forces;

- the opinion and knowledge of close friends and acquaintances who are not specialists in the field of jurisprudence;

- services provided by professionals and, first of all, by lawyers.

Hence, from the point of view of citizens, the protection of consumers' rights as a legal service is the protection of interests and rights in the face that violates them in the framework of the adopted legislation.

Consumer protection services can be provided free of charge or for a certain amount of money.

Who provides such services free of charge ?

These are, first of all, specialized non-profit organizations - societies for the protection of consumers' rights. Such institutions exist in every city, if not in the form of separate legal entities, then as structural subdivisions of state institutions.

For example, the Consultative Center for Consumers, part of the Federal Budgetary Health Care Institution "Hygiene and Epidemiology Center in the Ryazan Region".

Officials provide free information about methods and ways of restoring violated rights and, moreover, conduct independent events: inspections, etc.

Most of the state institutions currently have their own websites, on the pages of which all normative and legal acts regulating the relevant sphere of public relations, answers to frequently arising questions, as well as sample documents are placed. In addition, services are provided for online counseling.

If there is a desire and the presence of opportunities in time, each person will be able to write a simple complaint on a standard situation.

When there is no time, our own forces do not allow us to understand the problem, people turn to specialists for a fee.

The lawyer enforces the protection of the rights of the principal in the following ways:

- legal advice. With this form of legal assistance, the expert assesses the facts, the circumstances of the case, as well as the documents that are being provided by him. Therefore, it is so important, before you go to a consultation, take the entire set of documents.

- drafting of documents. Competently prepare a claim, a statement of claim in accordance with the rules of the existing law can only be a specialist. If you have a really difficult situation, it is better to entrust the solution of the problem to a professional.

- representation of the interests of the principal. This form of consumer protection arises when you delegate by power of attorney the right to defend your violated rights to a lawyer.

Thus, the protection of consumer rights as a legal service has various forms and can be provided as absolutely free of charge. And for the reward.