Portal "Hospitalization Bureau", Astana (Kazakhstan)

The government of the country, headed by the President of the Republic of Kazakhstan, NA Nazarbayev, in his annual messages and addresses to the population of the country, always mentions that the health of the nation is a priority task of the state. A Unified National Health System has been created that allows all medical services and assistance provided by the country's medical institutions to be made more centralized and accessible to the public. Various measures are taken for this purpose, state decrees and legislative acts are adopted.

The state-guaranteed amount of free medical care provided by medical institutions

In Kazakhstan, there is a guaranteed amount of assistance provided by the Ministry of Health, provided free of charge by medical institutions. It is given to citizens of the republic at the expense of the budget. This volume includes medical services of preventive, diagnostic and therapeutic nature. There is a list of the amount of free assistance provided by medical organizations, guaranteed by the state, it was approved on December 15 in 2009. It includes emergency, emergency medical care, medical services provided by dispensaries and polyclinics, sanitary aviation, consultative and diagnostic medical services - in the direction of a specialist, hospital-replacement medical care, rehabilitation and rehabilitation treatment. Free medical services include a number of procedures approved by a specific medical institution, in some cases, privileges are granted to certain established categories of citizens - pregnant women, children under 7 years of age, veterans of the Great Patriotic War and labor, people with disabilities, etc. Some types of medicines And medicines are also provided to citizens for free.

Bureau of hospitalization

Within the framework of realization of the work on increasing the availability of medical institutions, the Bureau of Hospitalization of the Republic of Kazakhstan was created. This institution performs organizational functions for hospitalization of citizens, the functions of the supervisory authority and intermediary functions between medical institutions of different levels and orientations.

Hospitalization of citizens

There are several types of medical hospitalization of citizens. Emergency hospitalization is an emergency medical care provided to patients in a hospital, in an acute state of health, requiring immediate medical intervention. This condition is diagnosed by an ambulance, an emergency room or a local doctor. Emergency hospitalization involves the transportation of citizens to the nearest in-patient hospital in the shortest possible time. In this case, hospitalization is carried out bypassing the portal of the Bureau of Hospitalization. Another type is planned hospitalization. It is carried out in cases when the referral of a patient to a specialized hospital is prescribed by a specialist, a district or doctor in case of revealing of indications, chronic diseases that do not threaten life and do not require urgent medical intervention. Scheduled hospitalization of citizens of Kazakhstan is carried out through the portal of the Bureau of Hospitalization of the Republic of Kazakhstan.

Electronic portal of the Bureau of Hospitalization

For the convenience of citizens who need hospitalization, the State Bureau of Hospitalization operates. In order to exclude the need for personal presence and maintenance of additional documentation, the work of this office is computerized. Residents of Kazakhstan are given the opportunity to apply electronically and track the result of the appeal to the Bureau. The created portal of the Hospitalization Bureau is a special website, an Internet resource providing information on the availability of places and free beds in all stationary institutions in Kazakhstan. The information is provided in real time, the availability of seats is provided for a period of 3 calendar days. The portal has the function of tracing the waiting list, the order of citizens for hospitalization in the republican and regional medical hospitals. The portal of the Bureau of Hospitalization (Astana) was established under the decree "On the implementation of the portal of the Hospitalization Bureau" of the Ministry of Health of the Republic of Kazakhstan dated 01.07.2010. It operates throughout the territory of Kazakhstan and includes in its list most of the medical institutions of the country, including Scientific Research Institutes, National Medical Centers, Republican Clinics, etc. By using the electronic portal of the Hospitalization Bureau, every resident of Kazakhstan has the right to choose a medical hospital and a doctor In case of planned hospitalization, regardless of place of residence and residence. In the Hospitalization Bureau (portal) the entrance is available for any citizen of the republic. This opportunity is the implementation of the principle of "free choice of hospitals" for every citizen of Kazakhstan.

Portal of the Bureau of Hospitalization of the Republic of Kazakhstan: order and principle of work

Initially, the patient should contact the polyclinic at the place of residence and residence. His attending physician or a district doctor conducts the diagnosis of the disease, in those cases when there is a need for planned hospitalization, prescribes a referral. Further, the doctor prescribes prehospital examination of the patient, including all the necessary tests and studies. The patient independently makes a choice of a profile hospital, in which he is prescribed a referral. After the patient chooses the institution, the doctor, using the portal of the Bureau of Hospitalization, finds out the availability of free places in the hospital, if there are places - he leaves a request to the patient on the portal. After this procedure, the patient is assigned an individual 13-digit numeric or alphabetic code. After that, the hospital determines the date of planned hospitalization within 2 days. When the provisional date is determined, the patient is given a ticket in the hands, in which his individual code is indicated. Using this code, you can monitor your queue on the portal, check the waiting list and the availability of seats. The hospitalization office (portal) in Kazakhstan makes it much easier to monitor the organization of inpatient care for patients. All data is available to both the patient and the medical staff - except for the medical details of the disease. Before the hospitalization, the patient must be under the supervision of a doctor or a local doctor.

Rules of hospitalization

The patient is obliged to come to the hospital on a strictly stipulated date. You need to have an identity card, a direction issued by a doctor, a coupon with an individual code and a complete package of all necessary documents - the results of the examination and all the necessary tests. If any of these requirements are not met, the inpatient has the right to refuse treatment. In the case of an exacerbation of the disease, when there is a need for urgent medical assistance, hospitalization is carried out urgently without using the portal. If the patient for any reason is not at the hospital on the specified date, his application is automatically canceled. The portal of the Bureau of Hospitalization (Kazakhstan) makes it possible to comply with all requirements and conditions necessary for inpatient treatment of patients.

In violation of rights

In case of violation of the patient's right to free choice of a hospital, one can turn to the help of a telephone hotline or write to the email address of the supervising organization and leave a complaint. A patient can apply to law enforcement bodies if he reveals facts of corruption or any violation of civil rights. The procedure and conditions for hospitalization of patients are strictly monitored by the regulatory authorities.