Human Behavior in a Conflict Situation: Models and Basic Recommendations for Overcoming them

The behavior of a person in society is determined by a multitude of both external and internal causes. On the one hand, the motive, needs and value orientations are a kind of "lever" that triggers human activity in the external world . But on the other, the society often defines and shapes them. Therefore, human behavior in society is very complex and constantly changing. Especially when it comes to conflict situations.

Models of human behavior in such cases can be different. The matter is that the conflict always means a special confrontation, when the parties could not agree among themselves. Further human behavior will be determined by one of the models identified by social psychologists.

The first strategy is the following. The behavior of a person is quite active, because he is offended, angry and irritated. The emotional component pushes him constantly to actions, which are expressed either in constructive actions, or (more often) in aggressive (verbal and non-verbal). Therefore, such a strategy of behavior can become both useful in resolving a conflict, and dragging it. The basic recommendation in this case is to try to treat the situation that has arisen more simply.

Behavior in the second model is characterized by the following trends. A person is constantly angry and offended, but does nothing to resolve a conflict situation. If the subject chooses a similar strategy, it can lead to the formation of depression, depression and psychosomatic diseases.

In the third model, human behavior is distinguished by the fact that it escapes from the conflict and tries to do nothing. The subject is not angry, but also removes everything. Moreover, he does not even take offense. There is a kind of fence from the traumatic situation. Full, trained or natural - it does not matter. The main thing is that in such a situation it is very difficult for a person to "get through" to a person.

The fourth model of behavior in a conflict situation is characterized by the fact that the subject is not angry or offended. But he is taking a number of active steps in order to change the situation. A person absolutely soberly assesses the conflict that has arisen, trying to fight back if necessary and to solve the problem with a minimum amount of losses for themselves and for others.

With the fifth model of behavior a person begins to change not her, but his attitude towards it. At the heart of it is the understanding that the situation can not be changed immediately. Therefore, the main strategy is to change yourself. Man begins to calm down, bring himself and his thoughts in order. He tries to highlight what is a priority, what can be treated calmly, and what should be very tough to answer.

Therefore, if we outline the main recommendations how to get out of the conflict, then we must be sure that the best model is the active position and the fourth model of behavior. Because it implies active action to change the situation.

It is recommended to find the main causes of the conflict, to try to rationally identify the main approaches to its resolution. Then the most important thing is to agree with your opponent.

It is necessary to try to avoid open conflict situations. But when they occur, you should maximize and clearly regulate the behavior, as well as limit your emotional loss. Otherwise, the conflict situation will develop constantly along the rising line.

Be calm, confident and reasonable in any conflict situation, and then it will be safely resolved.