How to send the parcel by cash on delivery? Tips for a beginner entrepreneur

How to send the parcel by cash on delivery? An urgent issue for an entrepreneur who opens an online store or organizes another way of remote trading (for example, by catalogs). The way of payment for the purchased goods by cash on delivery (i.e., in the mail at the time of receipt of the parcel) is very popular in Russia. Such payments constitute at least 70% of all payments for goods purchased remotely.

The main reason for this is the buyer's desire to protect himself from possible loss of money, the risk of which, in his opinion, is higher with a prepayment. At the same time, people may not know that when the goods are received at the post office the cost of the order increases by the amount expended by the sender for arranging such a method of delivery. In addition, an additional fee will be charged for the mail services. As a result, having learned that it is necessary to pay more than he expected, the customer can refuse to pay the sent.

To avoid such a situation, before sending the parcel by cash on delivery, you must necessarily inform the client about the forthcoming expenses. They are made up of the cost of the goods, additional costs for packaging, registration, courier delivery to the post office, etc. All this can increase the cost of the order by 15-20%.

In addition, the recipient will have to pay for postage services for the delivery of goods, which are usually 8-10% of its value. Their value is calculated depending on the declared cost of departure, actual weight and distance of shipment. Reference information on tariffs for different belts can be specified in any post office. In remote areas (Magadan region, Norilsk industrial region, Yakutia, individual settlements of the Krasnoyarsk Territory and the Tyumen region), you can send the parcel only by airmail, the cost of sending is 800-1200 rubles.

Having phoned with the client and having specified its requisites and the consent, can be sent on mail. The procedure itself is quite simple. On how to send the parcel by cash on delivery, you will be consulted by any post office employee. First you need to take care of the right packaging. Very convenient special boxes that can be purchased directly at the post office. They come in different sizes and contain the necessary fields for filling. It is necessary to issue a special form, in which it is obligatory to indicate the cost of the postal item and the method of obtaining money for it (by mail or by transfer to a bank account). The cost of mail services for the return of money (4%) will also be withheld from the recipient, as well as the insurance fee, the value of which depends on the cost of the parcel.

How to send a parcel by cash on delivery, if you send jewelry or antiques? The dispatch of such items on the territory of Russia is allowed only in parcels with declared value and a mandatory inventory of the investment. In all other cases, the inventory is not mandatory, but is desirable for insurance. Upon receipt of a parcel with a list of attachments, the buyer, in the presence of the postal worker, checks the composition of the mail item according to the inventory, and only then pays the goods.

In the absence of such a buyer has the right to open the package only after payment. Claims for content with undamaged packaging in this case are not accepted.

As for the terms, the delivery by cash on delivery takes as much time as the usual delivery of parcels in Russia. After 10 days from the date of dispatch, it is possible to track the number of the postal item to see if the goods have arrived at the destination, if so, to warn the customer by telephone to speed up the payment process.

In addition, the owner of an online store, selling remotely, you must be aware of the existing restrictions for the transfer of goods through Russia and abroad. A list of such, prohibited and conditionally admitted under the legislation of the Russian Federation to be sent abroad, is mandatory at any post office, and you should familiarize yourself with it in order to avoid misunderstandings.