How to contact the operator "Megafon", you need to know each

With the advent of the cellular company "Megaphone", there immediately appeared a customer support service. Of course, at that time it consisted of several dozen people. Today, it is no more than one thousand people, and they are all ready to answer the hundreds of questions of the company's subscribers around the clock. It's hard to believe, but one such consultant for an eight-hour day responds to more than 500 calls. And in spite of the fact that the cellular company does everything to reach the contact center easily and quickly, there are still hours when the waiting time can be more than 10 minutes.

Why does this happen and how to contact the operator of Megafon in this case? The fact is that, despite the increasing emergence of self-service services, there will always be a part of subscribers who are easier and more convenient to solve their problems with a living person, rather than with a robot. First of all, they are people of old age. In addition, in any case, electronic helpers are programmed to solve standard situations. In the case of accidents or unusual problems, only a person can help.

In other cases you can solve all your questions yourself. First of all, you can contact the Megafon website for advice. With the development of Internet access services, it is often easier to do this than to call the contact center. If this is not possible, then in this case it is not necessary to communicate with the operator. You can get the necessary advice and with the help of an electronic assistant on the number 0505.

Such a helper was specially designed for the convenience of Megafon subscribers. Communication with the operator due to it for many customers simply became unnecessary. Many are more comfortable at the right pace to listen to information and, if necessary, to activate the service or change the tariff. Moreover, his assistance is absolutely free, and one should not expect a consultant to respond on the line.

But sometimes a man's answer is needed. And how to contact the operator of "Megaphone" in this case? The single number for all subscribers in Russia is 0500 or 8-800-550-0500. In addition, the call will be free for all subscribers of the company, and the service works around the clock. Of course, consultants will be happy to answer all questions from subscribers.

But since contacting the operator of Megafon, even knowing the required number, is not always possible due to a long wait on the line, it is still worthwhile to think again about self-service services. And this is not only a voice service and an Internet site, but also USSD-commands, for example. All this has led to the fact that already more than half of subscribers easily solve all their questions without the help of consultants.

In addition, the company introduced and developed various sms-reminders about the service life, the remainder of SMS, minutes, megabytes and approaching the shutdown threshold. This all not only protects Megafon subscribers from unpleasant surprises, but also reduces the number of calls to the contact center. Even the appearance of some paid services has led to the fact that subscribers already almost do not need to contact the operator of Megafon. For example, these are such services as "Live balance", "Balance of a friend" and others.

Of course, you need to know how to contact the operator of Megafon in case of force majeure. In all other cases, everyone can easily manage their own number and help others.