Contents of the customer service. Functions of the customer service. Customer service is ...

Controversial processes, sometimes arising between customers and construction firms, can spoil life for both sides for a long time. For this, there is a customer service. It is her direct duty to ensure mutually beneficial and competent cooperation.

Competition of the market

Finding a customer for construction or a reliable contractor company sometimes causes job seekers to lose a lot of time, turning everything into a vicious circle. Why is this situation developing? This is due to the great competition in the construction industry, which becomes even more day-to-day. Many companies advertise their services, but not everyone can provide the proper quality in reality.

Very many reasons can be to that wine - from an unsuccessfully chosen site to incorrectly communicated communications. Customer service is an organization that will avoid any conflicts between the parties, having conducted a full independent verification. This is a guarantee that the case will not develop into legal claims, and everyone will be satisfied.

What does the customer service in construction

First of all, the functionality of this service includes the selection of a reliable and profitable partner. After that, this service will conduct continuous and productive work with all bodies that carry out state supervision, with contractors and investors. And of course, with organizations, whose duties include the preparation of design estimates .

What allows to ensure the quality of cooperation

As you can see, the customer service is to provide complete accompanying control over the construction process, where the rights of each side are protected. Such profitable and highly effective cooperation is achieved due to the fact that all conditions are initially negotiated explicitly, and then there is control and strict requirements are imposed on the implementation to ensure the quality of the work.

Documentation of admission

It is clear that only professionals can work in such a serious organization. After all, the conduct of technical supervision implies full knowledge of the necessary knowledge and the availability of experience. Thus, the customer service is an organization whose employees have such characteristics as responsibility and availability of specialized education. In order to carry out construction control, a similar structure must have a valid certificate issued by the SRO on admission to work.

What the organization does and guarantees

The company's specialists provide control at all stages of the work - from the development of project documentation to the complete delivery of the constructed facility into operation. The functions of the customer service include:

1. Study of the land (the proposed construction site).

2. Determination of the possibility to obtain the main permits.

3. Consultations with the investor, as well as with other specialists of city services.

4. Even before the beginning of the design, prepare a number of necessary documents on the initial data, the list of which includes:

• Engineering-geological, environmental baseline data, information about the condition of existing buildings.
• Construction passport.
• City plan of the land.
• Ordering and conducting of topographical, geo- and ecological surveys.
• Definition of technical conditions for accession to state grants.
• The main document-order for the right to design and construction.

5. Alignment of the package of source-solving documentation to consider all possible options aimed at minimizing the costs of the customer.

In addition, the customer service:

• Prepares and conducts a tender among the declared design companies in order to determine the general designer, as well as subcontractors of design.
• Is responsible for the preparation of contracts with design organizations.
• Prepares documentation on the conduct of general contractor's election for construction work.

For whom it is advisable to call

Many citizens will probably be interested in for whom such organizations are created, who is available to contact them? In principle, the customer / developer service considers all offers. After all, their main task is to observe the interests of all parties. And it can be used not only by customers who build buildings, houses, etc., but also contractors, investors, as well as entire departments for capital city planning.

The benefit is obvious to all. For example, the customer is relieved of the need to engage in red tape with the original documentation, as well as the settlement of their issues with government agencies. All this will arrange, carry out and control the correctness of registration of the hired service. As for construction organizations, it is also very helpful, as they get an interesting project and a serious customer. In addition, the execution of works in accordance with the declared quality will be an advertising project that distinguishes the company among its competitors. It can be said that here all parties are in the win.

Stage of construction

At the stage of erection of the object, the technical customer's service carries out constant quality checks of the performed works. And without fail the receipt of the planned physical volumes of the completed stages in the course of the activity according to the acts. In addition, conducts the audit and the installation of the installation of critical components with a quality control of installation. Controls their tests and draws up executive documentation. And he also organizes and conducts (with his own assessment participation in the work) the state acceptance committee regarding the completed facility.

Budget for the maintenance of the service

The funds provided for the maintenance of the customers-builders should be included in the estimate documentation, and specifically in Ch. No. 10 of the consolidated calculation of the cost of construction (paragraph 4.87 of the Methodology of the MDS No. 81-35.2004).

If the work is carried out at the expense of the federal budget, the amount of this funding is determined in accordance with the standards approved in 2005 by the State Construction Committee of the Russian Federation. How is this calculated? The cost of maintaining the customer service of technical supervision, in the case of using the federal budget, is calculated as a percentage: from 1.1-1.5% of the annual volume of capital investments (according to Appendix No. 2 to Rosstroy's order No. 36). It depends on the amount of capital costs and the number of settlements in the region where construction is underway.

If the finances are not from the state budget

If the construction is financed at the expense of private investors, then they set the amount of funds independently. This can already be decided and prescribed in the contract for the organization of construction. For example, the content of the customer-builder can be stipulated and determined in the form of a certain separate amount of money. Or, as in the case of state budget funds, the payment for the work of the service may constitute a certain percentage in relation to the value of a particular indicator agreed by the parties (for example, with respect to the volume of capital expenditures or another value of an economically justified indicator).

Enumeration for content

As a result, if the size of the amount is specified initially, the money will be transferred by the developer separately from the capital budget allocated for construction. For example, in the form of a reward for the work done.

The customer's service can be financed from the inventory items already included in the inventory if the funds are reimbursed at the expense of estimated appropriations and are considered capital expenditures for construction. With a view to this cost accounting, this provision is specified in clause 1.4 of the long-term investment bookkeeping provisions.

By agreement

When drawing up an agreement with representatives of the technical customer service, the investor can assign absolutely any amount of duties to them. This also applies to the full-fledged management of all stages of the implementation of the project being invested. The services can relate to everything - from the collection of the initial permissive documentation before the development of the project and until the registration of the permits for commissioning. If necessary, they will also deal with other matters, for example, drawing up the required agreements with resource-supplying and operating companies.

Independently or not - it's a matter of choice

A technical customer is an official service company, which literally organizes and controls the entire ongoing process of erecting an object - from the development of project documentation and putting it into operation. Functions of a similar organization the developer can implement independently. However, the involvement of specialized firms very quickly became widespread. So, it's worth it.