Administrative staff is a necessary link in the business chain

Till now some businessmen consider, that the administrative personnel is a waste of means and superfluous bureaucracy. However, such a statement can only be true for very small firms, where the manager takes on all the responsibilities. In fact, administrative staff is an important link in the business chain. It is he who organizes the work of the enterprise, is responsible for its connection with the outside world, for the timely implementation of contracts, orders, monitors the receipt of payments.

Even the absence for one day of a secretary, an office manager, a personal assistant shows how necessary administrative personnel are in business. The positions that we named above are the main jobs of this type. However, they are not limited to these types of activities. Who belongs to the administrative staff along with the secretary? Clerk, call center employee, office manager, personal assistant, secretary-interpreter. It is a mistake to believe that any person can perform such work after short-term courses. In order to qualitatively organize the activities of the enterprise, not only personal qualities, such as diplomacy, objectivity, punctuality are needed. Administrative personnel are people who have access to very important information, on which the functioning of the whole firm often depends. Therefore, competent office work, fast printing, accuracy, conscientiousness and organizational skills are simply necessary. In addition, we need special knowledge. Ideally, administrative personnel are employees with higher education, not necessarily profile. The main requirement will be the ability to handle important information and documents.

Office manager, in addition to presentable appearance and manners, should also competently communicate with visitors to the company, because among them there will be partners and potential customers. Sometimes such a specialist is also entrusted with the promotion of goods or services of the company. In any case, it is he who coordinates the work of all services and communication with the manager. He is also responsible for keeping the working schedule, for scheduling meetings and negotiations. A personal assistant assists the manager in organizing business trips around the country and abroad. Entrepreneurs try to choose for this position a person with knowledge of foreign languages, business etiquette, competent and punctual. As a rule, women serve as secretaries and assistants , however, contrary to popular belief, they are not young, but educated ladies over 25 years of age. But an office manager can be a man, it all depends on the industry. An additional advantage will be not only work experience, but also professional knowledge in the field of document management. Surprisingly, but with all the abundance of literate and educated specialists, young graduates of higher educational institutions choose qualified administrative personnel - this is not an easy task. After all, not only profile knowledge, but also personal qualities are important: non-conflict, objectivity, ability to obey and lead, organizational abilities.