What should I do if Steam was hacked? How to restore access?

Although the Steam service is quite reliable protection from hacking and stealing passwords, users often lose their accounts in their stupidity. As a result, they do not know what to do if they hacked Steam. Let's understand.

How serious is this problem?

On the Internet, walk instructions and video tips on hacking the Steam service. However, there is nothing catastrophic here. Of course, it's unpleasant if an attacker gets access to your games and profile. After all, you paid for them money, and someone now can use them for free (here's a good argument in favor of downloading games from torrents). However, you will not lose anything but time. So the problem with account theft is not that serious.

How does this happen

So that you can determine in time the theft and understand what to do if the Steam was hacked, it is necessary to understand how the intruders operate.

Most often, the theft occurs via e-mail. That is, hacking is not the Steam account itself, but your email inbox. If someone knows access to your e-mail, and you use one of the standard passwords, which is easy to pick up, then it's easy to crack a box. After that, the attacker should just click on "I forgot the password" when authorizing on Steam, and the new password will be sent to the e-mail, access to which already exists.

Some users first notice the theft of the e-mail box and only then guess about the possible theft of the account in "Steam". Moreover, any other accounts on different services that are tied to e-mail can also be stolen. Also, after receiving the password to the electronic box, thieves usually immediately change their password for them. Let's say we broke Steam and mail. What to do in this case? Restore access. This will be below, but for now it is important to know how to prevent this in the future.

How to prevent hacking

There are different ways to steal data to e-mail. One of the most popular is phishing. Attackers lure the user to some left site where they need to enter the data of the email profile or access to Steam. The user enters data and, in fact, simply gives them to the attacker. Therefore, it is worthwhile to be vigilant and not to enter data to your accounts on phishing sites. They are usually trying to make them look like official Steam resources.

Many users are kept on the promised free games or any bonuses in the Steam system, which they promise on these phishing sites. Sometimes players are asked to vote, but for this they are also asked to enter e-mail and password. Do not give in to such proposals.

Rare trivial tricks are encountered, when an attacker simply asks the user to provide him with data to access the account, while pretending to be an existing friend.

What to do in case of hacking

So what if the Steam was hacked? First you need to stop panic. Nothing bad happened. If you can not log into your account, then do not immediately click on the "Forgot password" button, because in this case the thief will immediately understand that you have noticed the theft and are trying to restore access. First check the mail. Let's say we broke Steam and changed mail. What to do in this case? It is strongly recommended not to wait for the recovery of mail, but immediately write letters to the support services. Otherwise, the case will be delayed.

If it was possible to restore the password to the mail, then it's worth checking it for signs of crime. For example, in the mail there may be letters about a "forgotten" password that you did not request. There will also be a notification of the change of e-mail and even the ip-address of the thief.

If it was possible (and it is usually possible to restore access to e-mail in 90% of cases), then immediately apply to support Steam. However, in any case, do not try to contact the burglar. Just provide information to the support team. This is the best thing you can do when you do not know what to do if the Steam has been hacked.

How can I contact customer support?

To apply to "Steam" you will need a separate account. Go to the official support site and click on the button "Help, I can not log into my account." Next, you need to follow the instructions that appear depending on your answers.

Register for a more reliable e-mail - it will receive technical support responses. We turn to the form of treatment and fill it. We specify in the menu "Stolen account" and fill in as much detail as possible everything that happened to you. You can write in Russian. The service staff understands it perfectly and supports Russian-speaking users.

Describe the problem without emotion, using simple sentences. The simpler and clearer you get the idea, the faster the support will respond and help. Describe in details the details of hacking. If possible, attach screens from your mail, where notifications of password change and mailbox arrived. Ideally, you need to specify the ip-address of the cracker. This information is in your history of the received letters.

After submitting the form, you just have to wait for the support answer. There will be detailed information on what to do if the Steam has been hacked.

Conclusion

And once again, it is worth paying attention to the fact that the Steam account itself does not have much value. And the kidnapper can not cause you serious losses. You will simply lose some time to restore it and only. So stop panicking and act. Fortunately, now you know what to do if you hacked the Steam account.