Each of us at least once in my life stayed at the hotel. And then shared his impressions with friends or relatives, not only about local attractions or about how he spent his holidays, but also about the quality of services and services provided in this hotel. However, did anyone ask at least the question of how the organizational structure of the hotel is arranged, and how to ensure its uninterrupted functioning? Of course, this is taught (specialty "service and tourism"), but any manager, who somehow encounters this industry, must understand the features of the enterprise.
The organizational structure of the hotel is a well-established system. Whether it's a small boarding house in the mountains or a large hotel for several thousand rooms - everything should be serviceable, and the life of the guests is provided at the proper level. The organizational structure of the hotel implies not only a hierarchy of management and someone who obeys. This is a comprehensive solution to the issues of purchasing goods, providing services, with numerous components in the form of partners and suppliers, related and related businesses. Organizational and management structure of the hotel distributes duties and responsibilities. In large hotels special departments are engaged in special departments: accounting, accounting, supplies, supply, nutrition, maintenance of cleanliness. In small private boarding houses, duties and manager, and a secretary, and an accountant, and often a chef, are performed by one person or one family.
The well-organized organizational structure of the hotel should function as a working clock mechanism. After all, inconsistencies, ambiguities in who and what is responsible for, poor contact or lack of quality information exchange can lead to serious disruptions, claims from customers, and ultimately - loss of guests, ratings and profits. Significant events and incidents must necessarily be notified to the head or the head waiter. He coordinates all services in such a way as to prevent failures and malfunctions. The whole organizational structure of the enterprise is based on who knows how much information he has, who and to whom he should pass it, who and to whom he should report . Hotels, hotels, sanatoriums for all their specificity have many similarities. First of all, it is seasonality of business, activity in the sphere of services, comprehensive provision of accommodation for guests. Consequently, the regulations and job descriptions should clearly define the duties of staff and its rights.
Some provide the economic part, that is, they are responsible for furniture, equipment of rooms, sanitary and hygienic means, cleaning and preservation of property. Others are engaged in direct administration - booking, resolving issues related to registration, documents, interaction with various services. Still others - if such services are implied - they guarantee medical and resort services for guests. A commercial or financial unit is responsible for settling accounts with suppliers, staff and guests. It is this service that should ensure the uninterrupted reception of payments and prevent the delay in paying for the services of third parties so that there are no unforeseen situations or shortages of any items or products. The organizational structure of the hotel has its own characteristics. It's about human relationships: from the quality of contact between staff, the overall atmosphere and service of the guests depends.