The basic norms and rules of business etiquette of an office worker and a civil servant

When you start working, you will very soon realize that the ability to comply with the basic rules of business etiquette contributes to professional success in any field and is valued as highly as business qualities. It will help you to easily fit into any team and quickly gain credibility from colleagues and management, especially if you quickly manage to catch the difference between business and secular etiquette and learn how to choose the right line of behavior.

Basic rules of business etiquette

Good manners in the office or government office are somewhat different from what is considered decent outside the bounds of the world.

• If the leader is a man, women should not wait for him to get up when they enter the office. Although there are well-educated men among the chiefs, who have this habit brought to the level of reflex and who always stand up when a lady enters the room, but this is an exception. And let it be pleasant, but still a secular tone at work is inappropriate. In the office, the state institution, the chief man walks through the door first, and when you go on business, he gets into the car first.
• The words "thank you" and "please" in the working environment are even more desirable than in "social life". Thank your colleagues for any, even the most insignificant service, and do not forget about the "magic word" when you are applying for a request or simply transferring an order from your superiors to someone from the staff.
• Always smile, greeting with colleagues, and respond with a smile to their greetings.
• Talk to people in a calm, benevolent tone and give them signs of attention, regardless of their gender.
• If the man walking ahead of you to the door, a lot of documents, overtake him to open the door and let him pass. Help in the office should always be the one to whom it is more convenient and handy, however, in the official relations there is a clear hierarchy that you must feel and support. This does not mean that you should be timid before the authorities or show increased attention to every word, no, but you must give him or her due respect.

Accepted rules of business etiquette can differ significantly not only in different industries, but also in individual companies. However, there are rules that must be respected by both office workers and civil servants. Among them - compliance with punctuality, the suitability of the company's image in clothing, the ability to keep secrets and the ability to leave personal problems outside of work. Let's talk about each of these rules in more detail.

The need to do everything on time

The rules of business etiquette in the office, state institution require that you always come to work on time, perform all tasks on time. Inadmissible delay, delay in work, which must be handed over at exactly the promised time.

Never miss business meetings, come to them in advance, so as not to jeopardize the reputation of the company, not just your own. If you need to stay, warn in advance, the authorities should be informed where you are. Remember that compliance with accuracy, punctuality in all matters is an indispensable rule of business etiquette of a civil servant and an office worker, as well as showing respect for others, natural for any educated person.

How to dress properly in an office or public service

It is necessary to observe the generally accepted rules of business etiquette in clothing.

• The appearance of the employee must match the image of the company, creating a pleasant impression, and when you work in a state institution, this is even more important.
• Women should wear skirts and dresses no longer than the knee, trouser suits are strictly cut. It is unacceptable to wear bright, shimmering shades with sequins, sequins, and also tight things to work in the office.
• Men should stick to business style, wear suits, pants, shirts with a tie or without. Jeans and sweaters are best excluded from the working wardrobe.
• At work, you can wear modest jewelry, in harmony with clothing, like other parts of the costume.

Privacy Policy

You should be able to keep the secrets of the company, any transaction, without spreading this subject either with colleagues or with your loved ones. Do not read letters intended for other persons, transmit all messages in person, without intermediaries and unauthorized persons. If you need to send a fax, call the addressee in advance so that it can be there and can personally receive the document or the letter. Do not confuse your personal life with work, do not talk about problems in life, seek solace or ask for help from colleagues. In the office it is important to maintain self-control and a good mood, regardless of bad mood. These rules of business etiquette of a civil servant and an office worker must be strictly adhered to.

You and your bosses

The rules of business etiquette for subordinates imply a remote, non-negotiable appeal to the manager. Even if the boss (boss) - a girl or a boy is only slightly older than you, it is worth saying "you". If you are in the executive's office, and you have a business partner or another boss, to stay with you or to leave - he must decide if he asks you to leave, there is no reason to feel hurt. If one day the boss insults you in the presence of strangers, do not answer him the same. If you are upset, do not jump out of the office, try to quietly go out and find a secluded place where you can calm down. Do not discuss what happened with colleagues. Find out the relationship with the leader can be in the off hours, calmly listening to his wishes and expressing their claims. The higher the bosses, the more difficult your role, and in some situations it is important to remember the rules of business etiquette. If you have to spend a particularly respected person along the corridor of the institution, you need to open the doors to miss an important guest, and then move next to him, lagging behind only a quarter of a step. If the corridor branches, you will have to point out the direction with an elegant gesture. If the corridor winds, you can say "Let me walk you" and then it's safe to go ahead.

A few words about bad manners

There are norms and rules of business etiquette, unambiguous for all employees: do not read other people's letters, speak reservedly and politely, be friendly with colleagues and keep distance with the authorities. But sometimes at work from these rules an exception is made, for example, when you need to find a document in a table with another employee who does not. General behavior in the service and in the office should be decent, with impeccable manners. Constantly you need to monitor your behavior, as you walk, communicate, sit. Remember that it's unseemly to touch the nose, ears, hair or other parts of the body at all.

What can not be done in the workplace in any case:

• Chew, pick your teeth.
• Gnaw pens, pencils, paper or nails.
• To correct make-up, manicure, to paint lips in the workplace are the basic rules of business etiquette for the secretary.
• Yawn, not covering his mouth.
• Fold your legs on the table, put your foot on your leg

Every day you need:

• Keep a clean clothes, hair, body, use a deodorant, but not perfume.
• Have a neat handkerchief with you.
• To monitor the health of teeth.

These rules and wishes are the indispensable norms of etiquette, they allow you to become not only a good, valuable employee, but also a pleasant person with whom you want to deal. Appearance is the best demonstrates respect for other people.

The rules of good communication with colleagues

When you just start working in the office and get to know your colleagues, then start building relationships that will determine the climate in the team, and the results of the overall work. How to behave in order to put them to yourself? Be friendly with everyone, but do not try to get close to one person at once, give yourself some time to get to know people better. Do not hesitate to ask employees about work, but at first do not start talking with them personally. Do not worry, if you did not manage to join the team from the first day, there's nothing wrong with that. Always thank colleagues for their help and remember that you can not go beyond the rules of etiquette of business communication.

For example:

• Do not bother your colleagues with your conversations and do not interfere in other people's conversations;
• Do not gossip and do not listen to gossip, do not eavesdrop on other people's phone conversations;
• Do not discuss health and body functions with colleagues;
• Do not try to express or impose your personal opinion on any occasion;
• Do not chastise anyone in the presence of strangers, even if you are three times right, suddenly become angry - immediately apologize;
• Do not pretend that you are busy more than others, sometimes you can politely ask your colleagues not to make noise, but do it politely and without a call;
• Do not be selfish, try to not harm your colleagues in the service zeal to earn some advantage or to curry favor with your superiors.

And the main rule of business etiquette, both office worker and civil servant, says: "It is necessary to be polite, tactful, courteous and tolerant in communicating with colleagues and management, never going on about their emotions."

Rules of Telephone Etiquette for the Secretary

The first impression of the company is often formed by telephone contact, and from a bad first impression it is difficult to get rid of. Very often, when you call a firm in a case, you can come across an answer that has nothing to do with business etiquette or with simple rules of courtesy. Some employees answer via a business phone as if doing a favor, others do not consider it necessary to call a company or department. And everyone knows how pleasant it is to communicate on the phone with well-educated people who respond quickly, affably, and express their readiness to help.

As a rule, the secretary answers phone calls, but not only him, but all employees should know the basic rules of business communication etiquette, which are important to observe when communicating by phone.

• Do not make people expect an answer, just pick up the phone and answer. If you can not talk, ask for a call back, do not make the caller wait. And to connect music to the line to fill the pause is considered bad form.
• Immediately after picking up the phone, say hello, call your company and introduce yourself. If you work in a large institution, you need to name a specific department to help the subscriber orient.
• When someone asks for someone else, take a message for him or call back later.
• During the conversation keep yourself in hand and even with the most dull clients behave correctly. If a person is "on the brink", help him to calm down, but in response to an insult simply hang up.
• Watch your speech and choose words, remember that the jargon in business communication is completely inappropriate. Never answer "aha" or "about kei", only "yes", "good" or "of course".
• Hold the handset, not between the shoulder and the chin, speak clearly and directly into the microphone, and not past. And never speak with your mouth full.
• When you call, say hello and immediately name yourself and the company that you represent. Speak politely, briefly and on business.

Business etiquette in communication with visitors

Public servants and office workers often receive clients in their office. Good manners here are extremely important, people like to deal with the one who respects them. The rules of etiquette of business communication and behavior must be observed in everything: both to meet the visitor at the door, to help him undress, and not to make him wait. If you still have to wait, be sure to apologize, even if the blame for this delay is not on you, offer him tea or coffee. Meet people affably, with a smile, try to establish informal contacts, but never gossip about anything. In the conversation, keep the distance, but be correct, polite and patient. Escort visitors to the door of the cabinet as their guests.

A good tone in business letters

The rules of the etiquette of business correspondence affect both appearance, and content, the content of the letter itself. Before writing, you need to make a plan that will help briefly and clearly state the essence of the matter. It is important to take into account several mandatory rules for business correspondence.

1. The letter should be written competently from the point of view of stylistics, spelling and punctuation.
2. Official letters are accepted to print, it is a testimony of respect for the addressee.
3. According to the rules of good tone, none of the letters, except for thankful ones, should not remain unanswered.
4. The letter should be accurately decorated, business letters are accepted to write only on A-4 white paper.
5. Always give your letters at the bottom of the left and leave a personal signature, last name and initials.
6. When applying it is customary to use the word "respected", and when using the personal pronoun "you" write it with a capital letter.

Finally

Diligence is achieved through diligence and repetition. Strive for excellence in everything, proclaim the rules of business etiquette - keep in a manner, in a manner to speak and move, but do not stop only on the appearance of good manners, correct your own shortcomings, be attentive to colleagues, learn endurance and patience, treat yourself and To other people with equal respect. If you are diligent in your work, you will very soon notice the results that will transform your life.