Reviews: trip. Ru, airline tickets booking

Today there are just dozens, hundreds of thousands of companies that sell tickets. Therefore, each person raises many questions: about which company is better, where not deceived; Where will be the corresponding high-quality service and consumer guarantees. You will learn the answers to these questions by reading this article. In it we will consider one of the leading companies for the sale of air tickets - Trip.ru.

Introduction

The website of this company provides everything necessary for the buyer. Here you can buy not only round-trip tickets, but also to familiarize yourself with hotels, easily book a car.

Also on-line you are given the opportunity to see all possible flights (from where you fly, where you need it). If you need a return ticket - also without problems, and importantly - you can choose the number of passengers according to age categories. There is an opportunity to exchange or cancel a ticket, order a car, etc.

Definitely, there are certain rules, without which we can not do without.

These rules, first of all, provide for the legal age and legal capacity of the person who makes the order. This, in principle, is the most important condition!

Positive comments

Having familiarized with numerous reviews about the company Trip.ru, we can say that the company in its work is guided by the following principles:

• Provide only high-end service;
• To have a responsible approach to everything;
• Ensure promptness;
• Always conduct an adequate pricing policy;
• Carry out systematic promotions and discounts on certain services;
• To enable customers to use a directory that contains information about airports, etc.

Negative opinions about the service

Of course, there are those who are not satisfied with the services of this corporation. But why does it happen that most of the customers are satisfied and write only positive reviews, while others, not only are not happy, but also strive to somehow make profit at the expense of the airline?

The thing is that you need to carefully study the working conditions of the two parties, and if there are any questions about the cost, insurance, etc., ask them immediately to the manager, in order to avoid unforeseen expenses, which then, unfortunately, can not be returned.

Some people simply do not pay attention, or do not specify in which class they fly, then they are surprised that they flew not in the economy, but in the luxury class. But wait, you ordered, you saw the price, you did not pay attention? The company here than you can help? The money was paid, you flew, everything is in order.

English for Russians?

Complaints are often reported that information is provided in English. On the site, there is a choice of language, but some additional information is sent on your demand, however only in a foreign language, as the company is a branch of a company located in Greece.

According to the world standards, they have every right to present information in a language of the world scale. And at this time this is not a novelty and should not surprise you or even upset you.

Such cases are few, but still they are!

Carelessness of customers

For example, paying attention to the reviews of Trip.ru, booking tickets for which you can commit, it can be noted that the cases are different. And often mistakes that customers are not happy with arise from their own fault. It happens that when paying an order the buyer does not pay attention to the currency, and thinking that he pays the amount in rubles, sends money to euros.

Consequently, then, when receiving a ticket, the customer's price does not satisfy. What does this mean? About the fact that you always need to make sure again and at least specify the price in which the payment is being made, you are not required to warn and ask for it, as the client is obliged to familiarize himself with all services and conditions until the moment of order.

As for the return of tickets for various reasons, then in this issue is similar - the situation is twofold. One, we can say, just was not lucky, while others managed to return the full cost without problems, while the company's employees acted promptly, politely.

What does this mean? It all depends on the conditions and the particular situation. First of all, this is a timely and timely appeal to employees who are always ready to meet.

Service of provided services

A lot can tell the feedback. Trip.ru - a convenient resource. But what do customers think about the company's service?

Different meet reviews. One-TwoTrip.ru (a company that also deals with online ticket sales of various airlines) and Trip.ru, according to some customers, do not keep their promises. What does it mean? For example, managers can easily not call a client who is abroad when he, after contacting the company, asks him to call back because of poor hearing, problems with communication, or a banal lack of money on the account.

On the other hand, in cases of assistance to customers within the country, operators are always on call and call back as many times as necessary. We are pleased to provide several options for solving this or that problem.

Yes, perhaps, in some ways the company is not right, but nobody will want to work only to pay for phone calls. Probably, because that's what happens.

How to buy and book tickets?

On the site www.trip.ru reviews can tell you a lot. That's what customers say in the company's work.

• Booking a ticket is quite simple, you just need to fill out the form: specify where you are flying from and the destination, choosing the flight you need. You can immediately get acquainted with the price policy (airline trip.ru does provide one of the most affordable ticket sales services). It is also important that you have the opportunity to use the function of the scheduler, thus, to choose a favorable fare for your flight.
• Re-booking tickets is also easy, the employees of the company will help you. The reason for this may be the cancellation of the flight, or your personal circumstances. The main thing is that managers will promptly help you find a favorable option for you.
• As for buying tickets via mobile devices, special applications, of course, exist, they are easy to use, downloading the required official application.

All of the above is true for positive moments, but there are also negative characteristics of the resource on the part of customers.

Negative feedback on services

The airline trip.ru reviews are of a less positive nature. They consist in the following aspects:

• Ineffective customer service;
• The payment system is limited only by credit cards;
• When booking tickets often there are problems with prices, there are some additional amounts (commission, etc.);
• On the site sometimes there are errors, alogisms in sentences.

Of course, this is not all the negative aspects associated with the provision of services by this firm.

The company trip.ru reviews has negative, as described above, mainly due to the need to return or exchange a ticket. Either this procedure is delayed in time, or is not decided in favor of the client.

Sometimes managers for unknown reasons forget to make payment for an airline, which leads to unpleasant situations just before the flight. The main thing is that all the shortcomings of the air ticket company decides as they arise and does not refuse to help its customers.

Here such leave customers feedback. Trip.ru - the company, it would seem, is serious, but sometimes it happens. Decide in any case you. It is better, of course, to book tickets through this company with absolute certainty that you will not need to cancel them, as when returning tickets there are multiple situations, the decision of which can last from two weeks or more. And such stresses are not needed by anyone!

Thus, reviews about Trip.ru, air tickets where you, by the way, can book without any problems, quite versatile.

How to make a choice?

Analyzing reviews trip.ru, we can conclude that the service of this company, in principle, at a fairly high level, but it has both pluses and minuses. You should weigh each of them and make your choice.

On what should I once again stop and pay attention? First, the company provides the most affordable, relatively low price policy, and secondly, the company's website is comfortable and modern, multifunctional, where you can buy insurance, and choose a hotel and even a car. Also, the availability of software for smartphones is a huge plus, as you can use company services anytime and anywhere.

Before choosing a company to sell air tickets, you need to familiarize yourself with each of the selected companies, review their websites, study pricing policy, terms, all information about booking, refunding, cancellation, conditions for transporting extra baggage, etc.

Then it is desirable to read reviews about companies and weigh all the advantages and disadvantages of each of them. At the same time, it is necessary to take into account all the circumstances described and draw the right conclusion. Again, here you can judge in different ways: someone likes the service provided by the service, and someone calls it divorce for money. In any case, you decide.

Summarize

You should carefully examine all the services and conditions that the company provides, in order to avoid misunderstandings about booking, paying for tickets. Only in this case you can take advantage of relatively affordable services and stay happy.

In this article we discussed the resource of Trip.ru, reviews about the company (both negative and positive), and much more. Good luck in choosing an air ticket and a great trip!