MTS subscriber service - how to get through

If you are a MTS subscriber, and you have questions from time to time regarding calling tariffs, connecting certain services, using the Internet and others, then you will need the telephone number of the MTS subscriber service.

How to call the operator

One of the main issues with which MTS subscribers turn to a service contract or to the Internet is the search for a number where you can contact the contact center to get answers to the questions that arise. At any time you can dial 0890, and you will be answered by the operator. At the same time you can call from anywhere. Dialing of the specified number in both the home network and the coverage zone of intranet roaming is absolutely free. Moreover, MTS subscriber service will answer you even if your SIM card is blocked.

In which cases does it make sense to call

Before contacting the Call Center, it is advisable to find out what questions there can be answered. Thus, the MTS subscriber service is ready to advise all its users in the event of any problems related to the provision of services. In addition, by dialing 0890, you can ask the operator to connect or disconnect some service, ask you to credit the promised payment or help you understand the Internet settings.

Before calling, consider how best to put the question. After all, the faster the operator understands the essence of the problem, the sooner it will be possible to solve it. Please note that the number of operators is limited, and you are not the only person who wants to get answers to interesting questions from a living person, and not from an information service machine.

Alternative features

The main disadvantage of the MTS subscriber service is the constant employment of operators. Not many have the patience to call. The fact is that all calls are automatically accepted, but everyone who dialed the number has to wait until the operator is released. At this time, he only hears an automaton that insists on waiting and staying on the line. That's why, even knowing the MTS subscriber service phone by heart, it's not always possible to contact the operator.

For these reasons, many are interested in whether there is an opportunity to obtain the necessary information without calling 0890 and without waiting for at least some operator to be released. So, besides this, there are several other ways of obtaining the necessary information. You can take advantage of the opportunity to independently manage tariffs and services by dialing * 111 #. You can find out your phone number simply by pressing a combination of numbers 0887. But in order to find out what tariff plan you are servicing, dial * 111 * 59 # and click the "Call" button.

If the above options do not suit you, then go to the nearest MTS liaison office. The specialists working there will help you to set up the opportunities you need, consult on any issues and connect the services you selected.

Calls from numbers of other operators

There are cases when it is necessary to find out the nuances of services provided by the telecommunication company MTS to subscribers of other operators. In this case, the single number 0890 is not useful, it works only on the internal network. If you have any questions about the operation of the MTS, and the phone with the SIM-card of this operator is not at hand, then you have two options.

You can find out all the interesting questions on the official website of the company, while you can use even an online assistant. Asking the question on the site, within 24 hours you will receive an answer to the question interesting you. But if you want to talk, then dial the MTS subscriber service number from the phone - 8 800 250 0890, and it does not matter what operator you have. You can dial this number even from a regular city telephone. Do not be afraid, the call will be free.

Actions in roaming

Often, questions about the operation of services and charging may occur in roaming. But many believe that calling an operator from other countries is too expensive, so they prefer to search for answers to questions on the Internet or to wait for a return to the country. But MTS thinks about its users, who often travel. It is for them that there is a special toll-free number +7 495 766 0166. The MTS subscriber service is available around the clock, and calls will be free of charge. At the same time, please note that if you are in the territory of neighboring countries - Belarus or Ukraine - then you can call at the usual number 0890. In the territory of these countries, he works in the usual mode, calls will be absolutely free.

Additional Features

If you want to change the tariff plan, find out the balance, enter the amount of the "promised payment", block or unlock the number, then it is not necessary to find out which MTS service has a subscription. A short number is also not useful. You can do all the necessary operations with the help of additional services.

For example, it is quite easy to manage tariff plans and the list of services provided. To do this, simply dial * 111 #. Using the offered menu, you can find out the status of the account, find out your tariff plan and phone number, find out which numbers are "favorite". But this number does not just provide the information you need, with its help you can connect a variety of services, options, change tariff packages.

True, owners of smartphones and tablets, typing the specified combination, will receive a link, which will begin downloading the corresponding application. And users with ordinary phones can immediately use the menu in USSD-mode.

You can find out the necessary information and manage the number from your personal cabinet, for access to which you will have to register. Also, each subscriber can use a mobile assistant. To do this, you can simply dial 111 and follow the system prompts.

VIP Customer Service

If the customer has spent at least 5000 rubles on communication during the last three months or is served on the Ultra tariff plan, the company provides him with special opportunities. For preferred users, the MTS subscriber service is available at the individual number 0990. It, like 0890, works around the clock, but unlike the latter, customers do not have to wait for the operator to answer for more than 30 seconds. But this number will work only if you call from a mobile MTS. This call is possible even if the balance is negative. In other cases it is better to dial +7 495 766 00 01. This number is suitable for calls from other operators, from city numbers and for roaming communication.

Authority of operators in dealing with individuals

Even those who often use the MTS contact center number do not know the full range of opportunities that they open after they can get through. So, the powers of Call-center operators include the following:

• Connect or disconnect various services. Exceptions are made only for such opportunities as the delivery of the account, the provision of detailed information on the movement of funds, the installation of an additional number, which can transmit data or faxes.
• The installation of international and national roaming and international access is possible only for those who replenish their balance every month for the last year or half a year, but in the latter case they must spend at least 650 rubles each month on communication.
• Change of tariff plans on which subscribers are served.
• Change of phone number.
• Providing support for various network services.
• Subscribing the subscriber's number if the debt was repaid.
• Issuance of lost PIN and PUK codes.
• Sending invoices by fax.

If you can wait for the operator's response, then any of these services must provide the subscriber service of MTS. A mobile phone call will be enough. You can safely complain about the actions of the operator of the center, if he refuses to provide any of the listed services.

Counseling

In addition to technical support, people who answer calls on 0890 can provide you with complete information on service issues, tariffing of various services, methods of payment, debiting money from the account. In addition, the operator can explain the structure and content of incoming invoices, provide details of all conversations, merge or disconnect personal accounts.

But legal entities need to know the code word to gain access to the possibilities of managing tariff plans, otherwise they will not be provided with information on the account by the MTS subscriber service. Moscow does not differ from other regions, the residents of the capital have the same list of services in the contact center as people from other regions.