Description and reviews: Air Arabia. Air Arabia: services and overview

The company Air Arabia, reviews of which work among passengers are quite diverse, has become known for its regular flights to the UAE. Most often, people who use its services have problems with luggage. Especially many claims to this company regarding lost things were observed in 2011. Now the situation has improved a lot. Reviews about the company Air Arabia are more positive. Especially profitable from other air carriers it is distinguished by the relatively low cost of tickets.

Information about the company

This airline was founded almost thirteen years ago - in 2003. Those passengers who are accustomed to flights with luxury services, before using its services, it is necessary to understand that this air carrier is budgetary. Air Arabia, whose reviews are sometimes mixed, chose the concept of low-cost service. Its main bases are located in the United Arab Emirates (Sharjah) and Morocco (Casablanca).

The aircraft fleet of this carrier is of the same type of aircraft, due to which the company manages to save a considerable amount of money. Air carrier does not bear the material costs associated with the need to constantly train the personnel and crew to serve aircraft of different types. And in many respects thanks to this, ticket prices from "Air Arabia" are much lower than those of competitors. Such domestic policy causes various reviews. Air Arabia is characterized as an air carrier with a level of service "cheap and angry".

Regular flights

Two-way flights to the UAE and Morocco are carried out from Kazakhstan, Russia and Ukraine. Also this company makes passenger flights from different airports of Alexandria and Sharjah to the CIS countries, Asia, the Middle East and Europe. This air carrier has the practice of docking its own flights at the airport of Sharjah (an interim transfer from one aircraft to another, flying to the final point of arrival). In such cases, when buying a ticket and registering, the airline system issues boarding passes immediately to the final destination.

If the payment was made using a credit card and a transfer is planned during the flight, after arrival in Sharjah it will be necessary to obtain a boarding pass for the second flight at the local check-in counter, intended specifically for transit passengers.

Information about connecting flights

Among those who flew on such connecting flights, in relation to this practice there are various reviews. Air Arabia is trying for its part to minimize the time difference between such flights. But as in any work in such planning, there may be inconsistencies.

Upon arrival in Sharjah, it may be that, for example, due to weather conditions, the departure of the next aircraft, which must deliver passengers to the final destination, is delayed or postponed. It is for this reason that before making a decision to fly in such a way it is necessary to understand that for reasons beyond the control of the carrier in a foreign airport one can spend much longer than originally thought. In addition, some people find it difficult to navigate at a foreign airport and quickly find a check-in counter for transit passengers.

In spite of such difficulties, there are also positive responses regarding the connection flights with Air Arabia. Feedback from customers who have already used the services of this airline, say that the staff make every effort to comfort expectations. Most often, upon arrival in Sharjah, people who need to re-register are already met by airport employees. If the flight has been delayed, customers can be sure that the second plane departing from the airport will necessarily wait for them.

The company is very responsible for supporting such connecting flights. Many passengers say that before the departure of the second plane, employees go to the airport on their own and look for the surnames of their customers, thanks to which they receive their well deserved positive feedback. Air Arabia understands that such flights can be problematic, so the carrier makes every effort to implement them correctly.

Specific features of the carrier

On board these airlines is strictly prohibited the use of alcoholic beverages. This rule applies to absolutely all passengers. The aircraft does not sell alcohol, which often causes resentment on the part of Russian-speaking passengers and generates negative reviews. Air Arabia is a budgetary carrier of the Muslim state and does not make an exception even for customers from other countries. This must be remembered, since in the case of violation of this rule passengers who drink alcohol on board, after arriving in Sharjah, may meet with local police.

Reviews about Air Arabia (Air Arabia)

For people who make their first flight in life and do not have the opportunity to compare the service of various air carriers, the flight by airplanes of this company may seem comfortable enough. Many passengers on various sources leave quite positive comments. Air Arabia perfectly copes with its direct duties: to deliver a person to the desired destination. The flight is carried out by all rules, but without excesses. People who are used to flying first class, drinking alcohol during the flight and enjoying free overseas delicacies, this company will not do.

Meals on board

Air Arabia is one of the low-cost airlines that does not provide free meals on board their aircraft. Comments on this rule are ambiguous. Many passengers believe that a light lunch should be included necessarily, especially if the flight takes a long time. Other customers realize that food is not included in the ticket price, so there is a great opportunity to save money.

For those who fly with children, or just basically want to eat during the flight, there is an opportunity to pre-book and pay for lunch at the time of booking tickets. If such an order was not made in time, then you can order food on board, paying for it in cash. But you need to be prepared for the fact that the stewardesses will first of all feed those who ordered their lunch beforehand, and only if there are extra portions left, other people can buy them.

Airbus status

Despite the budget type of the company, most customers remain satisfied with its aircraft. In many reviews and comments, the cleanliness and accuracy of the salons is noted. An important fact is that the rows of seats are located from one another in a quite decent condition. And this means that passengers do not have to rest on their backs in the seat in front of him. Customers using "Air Arabian" services say that there are no electronic screens for the individual screenings of films (as in more expensive airplanes) from the back of the seats, but at the same time free-of-charge entertainment magazines are offered.

Work of the personnel

Almost all customers leave good reviews about the work of the staff. Passengers note their courtesy and good breeding, which flight attendants of this airline try to keep as much as possible in the event of any conflict situations. This distinguishes the staff of "Air Arabian" from the employees of our airlines. An additional pleasant moment is that on board the aircraft flying to the CIS countries, there is almost always a Russian-speaking employee.

Booking tickets online

To facilitate the registration procedure, the company was given the opportunity to make online check- in using the Internet. This innovation was designed to significantly improve the image of Air Arabia. The feedback of buyers of tickets from the CIS countries soon changed from positive to disaffected. It turned out that such a fast online registration can only be carried out when boarding for flights departing from Sharjah, no later than a day before departure.

The client's indignation was mostly due to the fact that there was no information on the restrictions on the official website. People have long tried to fill out the registration form online, the system always made some mistakes. All ended with the fact that, having lost a lot of time in vain, people had to go through the usual standard registration at the airport.

The problem moments in the work of the air carrier

In 2011, a lot of negative reviews about the company's work related to the loss of luggage began to appear. Of course, such unpleasant incidents can happen to any, even the most expensive airline. But judging by the numerous claims of customers, the company "Air Arabian" was a period when this problem became systematic.

The difficulty was that, for example, when he arrived in Russia and did not find his suitcase, the man had to look for representatives of the carrier at the airport. He, in turn, had to contact the central base in Casablanca or Sharjah. Naturally, the search for things and their further transfer took quite a long time.

Apparently, the number of negative reviews has become too large, and the company took serious measures to eliminate such situations. To date, there are claims for loss of baggage during the flight by Air Arabian aircraft, but they are of a single character.

Pros for using company flights

Of course, the main advantage of this airline over competitors is the low cost of tickets. This company is ideal for those who consider the successful arrival to the final destination as the main criterion for flight evaluation. Passengers who are unexpected from the flight of additional prerogatives and excesses, as well as those who want to save money, leave positive feedback about Air Arabia (Air Arabia).

Those people who appreciate personal attention from the staff, are accustomed to fly in conditions of high comfort and like that all possible needs and whims are initially included in the ticket price, it is better to choose other, more expensive air carriers.