Complex maintenance of buildings and structures

Owners of office buildings often have to unravel a tangle of economic and administrative problems - after all, each employer wants to work in a clean, high-quality modern office with excellent communications, heating and design. Building services can be carried out by the owner of the office premises or through a contract for the provision of similar services, signed with a third-party company. In some cases, the repair and maintenance of buildings that are on lease are in the hands of the tenants. If the agreement was just such, then such an item must have been reflected in the lease agreement.

What is a comprehensive service

Care for large rooms requires constant attention to various trifles and a constant work to ensure that tenants feel comfortable and calm.

Complex maintenance of buildings is a package of services for cleaning, repair, service and maintenance of communication networks. Sometimes this includes the services of the call-center, payment of the administrator's work at the reception, other services.

Who is responsible for the comprehensive service

Contracts for services are concluded with cleaning companies, individual entrepreneurs or outsourcing companies. It is convenient, when the complex maintenance of buildings is conducted by one enterprise - in this case there will be no mutual accusations and shifting of responsibility for the uncompleted work, after all the whole package of services should be performed by one organization.

Basic organization services

The standard contract includes the following services that are mandatory for execution by an outside organization.

• Maintenance of buildings (maintenance of engineering communications, maintenance of the operational condition of parts of the building and current operating modes of existing engineering systems, necessary procedures for adjusting equipment).
• Preventive and planned measures (inspections, seasonal and extraordinary preventive works).
• Carry out cosmetic repairs.
• Economic and technical maintenance of buildings.
• Cleaning services, care of the adjacent territory.
• Landscaping and parking services and more.

Usually, the administration considers several applications from third-party firms that would like to maintain buildings. To participate in the tender, the firm must provide:

• statutory documents;
• Permission to provide services of this kind;
• Attestation of company employees - availability of necessary permits (for example, a building maintenance worker has an admission to maintenance of electrical networks);
• Specification of services with the cost of each item.

Based on the results of consideration of applications, the administration of the building chooses the company that offered the optimal ratio of price-quality parameters, and concludes a contract with it for the provision of services.

Standard contract for maintenance of buildings

The contract for the maintenance of buildings is to optimize the work of the company-customer for the main activity.

The meaning of the concluded maintenance contract consists in transferring the functions of the third-party company for maintenance of existing equipment, setting up new machines and mechanisms, repairing the buildings and structures of the customer's enterprise.

The contract implies:

1. The presented plan of repair work on maintenance of fixed assets of the company-customer.
2. Maintenance of buildings and structures and existing equipment of the enterprise.
3. The introduction of systems and technologies that allow for the full maintenance of buildings and structures, provide timely equipment repair, direct efforts to improve the operation of existing machines and mechanisms.
4. Carrying out repairs within the terms provided by the contract, adjusting the cost of repairs, while observing high standards of repair work.
5. Improvement of repair production, effective use of new technologies for servicing the customer company.
6. Accounting for primary documents and reporting on repair and production activities, work on certification, which is held by each worker for maintenance of buildings.
7. Carrying out work on planning the technical development of production and equipment modernization, investigating the causes of increased wear and tear, equipment accidents and industrial injuries.

The order of reception of the executed works

Technical support for the process of providing services is monitored through reports regularly provided at the end of the reporting period. As a result of the work, an act on rendering the performed services is prepared, which is a confirmation of the work performed. If the administration of the office agrees with the act, the document is signed and conducted for accounting, and the company-provider of services transfers money.

Separate items in this contract should be:

• Mandatory determination of liability for untimely or substandard services;
• For insurance of workers against accidents;
• For compensation of damage to third parties.

The contract was to be understood and agreed upon by both parties to the transaction.

Applications Department

For the coordinated work of the new service operator, the company organizes a special department. It is usually called the dispatch service for the collection of claims and applications. She also provides feedback between the teams that completed this work, and the renters. If the building is small, such a function can be assigned to the administrator or the specialist leading the reception of visitors.

Of course, any owner of the office premises has the right to hire staff to clean and maintain the building. But high-quality rendering of complex services is possible only by a specialized firm. Concluding the contract, the owners of office skyscrapers are exempted from responsibility for monitoring the condition of the premises and may not worry about comfort and safety for their tenants.