Cold batteries: where to complain and what to do?

With the arrival of autumn, cold weather sets in, the air cools down on the street, and, accordingly, the cold penetrates into the apartments. The supply of heating to residential buildings brings with them not only heat, but also causes new experiences, frustrations and unnecessary problems for residents. If you were given heating and the batteries are cold, you should not expect that everything will be resolved by itself. There are several options for action that you can take.

Answer search in HOA

First of all, the question arises: when the cold batteries, where to complain? To begin with it is necessary to communicate with neighbors and to find out, as affairs with heating in their apartments are. If you have a common problem, and the batteries are cold in the whole house, then you need to contact the management company. The duties of the Criminal Code include control over the provision of residential buildings with all utilities , including heating. The company has a contract on your behalf with the contractors that provide these services. The essence of the document is not only the payment of debts on receipts, but also as received and paid services. The task of the HOA is to find out why the contractor organization did not provide the building with heating during the set period.

A good reason for the general cutoff of heating

The cause of cold batteries in the apartment can serve as a major accident on the highway or CHP. In this case, utilities are forced to turn off the supply of hot water to the site where your home is located, for repair work.

What should residents do if there are cold batteries in the house? Where to complain if no one warned and informed about the shutdown of the coolant? In connection with a major accident that violated the provision of heat to the entire residential building, in addition to the management company, a collective complaint should be filed with the State Housing Inspectorate (State Housing Inspectorate). This organization takes calls around the clock.

Collective complaint

Any complaint must be submitted in writing. Making a statement from the team of tenants at home, you must collect their signatures - the more, the better. The complaint is written simultaneously in the name of the chairman of the management company and in the housing inspection in duplicate. The paper describes the problem with the requirement to solve the problem, why they gave heating, and the batteries are cold. One copy remains in the company as an incoming letter, and the other with a stamp and the date of acceptance is returned to you. It will serve as a confirmation of the application in case of unsuccessful measures in time. You can send a complaint by mail with a delivery notification to the recipient. A written collective complaint must be considered by the bodies in a timely manner, in accordance with the law.

Temperature according to sanitary standards

With the beginning of the heating season, often residents are faced with the fact that the battery is half cold or slightly warm. This indicates that the supplied water for heating the rooms is not fully hot. In order to verify this, it is sufficient to determine in the rooms the temperature by an ordinary thermometer. Sanitary standards allow that a comfortable daytime temperature in an apartment must be at least 18 ^o C above zero with a slight excess of 4 degrees.

After accepting a complaint, an engineer of the company is sent to you, whose task is to identify the causes of cold batteries. For this, he measures the temperature in each room, fills in the form of the act and gives the copy to the owners. If the testimony is below the prescribed standards, the communal services should take appropriate measures.

Where else can I complain?

It is hoped that after the accident has been eliminated, heating will enter the house. But often the public utilities, supplying the coolant to the house, ignore complaints of insufficient temperature to heat the entire apartment. In this situation, when the house is a little warm or cold batteries, where to complain about a non-executive management company?

Do not forget that you have in your hands a report drawn up by an engineer who came from the managing organization on the insufficient supply of heat. And you also have neighbors as witnesses who have the same problem. It is necessary to address to all competent bodies on municipal issues. You should apply to an official from the local government, which is subject to all housing and communal services. You can make an appointment or send a complaint to an email. To date, there is such an opportunity. You can also write a complaint to Rospotrebnadzor. In the application you should indicate that you have cold batteries in the apartment, mark the address and name of your management office. After that, the experts of the Federal Service for Consumer Rights Protection send an order to the Criminal Code demanding that they correct the violations in the temperature regime. The request will specify the period during which the problem should be rectified. If the requirements for the management company are not met, penalties will be imposed.

The last instance, which can bring to responsibility the director of the Criminal Code and thereby bring order, is the prosecutor's office. The management company is afraid to violate the requirements of law enforcement agencies.

Do not pay for what is not received

Residents unhappy and freezing in their apartments have a full right to demand the recalculation of the cost of heating services. Confirmation will serve as an act compiled by the engineer of the management company, which indicates the date of the call, when a violation was recorded. Applications are accepted in the Unified Information and Clearing Center. Recalculation is required to be made next month. You can also demand payment of penalties for insufficient heat. For each day of inconsistency of the temperature regime with the norms, 3% of the total payment for heating per month is deducted.

Often a statement from the whole team of an unheated house is reacted on time and corrects the problem on time. The situation is more complicated for those who found that they gave heat, and the batteries are cold only in their apartment.

Call the dispatcher

If you are too busy or do not want to find out the cause yourself, for fear of disturbing the heating system, then first of all call the emergency dispatch service of the service company. The dispatcher must introduce himself, record your data, mark the date of application and register the application. Then you will be sent to the plumber, who will determine the cause of the lack of heat, and if it is possible to do it quickly - eliminate the breakdown.

If you have a serious problem, the employees of the management company should come to you by phone and draw up an act in duplicate, to measure the temperature in all the rooms. If there are no employees of the Criminal Code, call neighbors who will testify and confirm that your apartment is cold. Together with them, draw up an act arbitrarily and fix the temperature available at the moment.

Mark the date of filing the first application and point out that no one has come to you. Place signatures with neighbors and send the paper to the Criminal Code. There must be at least three signatures in the act. After correcting the violations, an act on the correspondence of the temperature to norms is again drawn up . This completes the procedure.

Clarify the situation

At the beginning of the article, we found out when the apartment has cold batteries, where to complain. But you can not raise panic, but try to figure out for yourself the reason for the lack of heating. If you find that the riser is hot and the battery is cold, this indicates that hot water does not flow into it. Check the position of the tap, which provides access to the coolant in the apartment, whether it is locked. Maybe you just forgot to open it. Make sure that the riser is not blocked due to work in the basement.

Threat of airlock

The reasons why the cold batteries in the apartment with the onset of the heating season, a few. And this problem arises in many residents every year. And in one apartment building someone has heating with order, and someone is still cold. One of the most common situations is the accumulation of air in the system. If a gurgle is heard in the battery, it is emitted by an air stopper, which must be released.

The air accumulated in the pipes prevents the free movement of water, which must continuously circulate, heat the room. In addition, the air is not able to conduct heat. This leads to the fact that the riser is hot, and the battery is cold. The presence of air accumulations shortens the period of wear of heating devices, causes the appearance of rust.

We let the air out

Usually in a situation where cold batteries are in the apartment, tenants let the air out by themselves. For this purpose, the Maevsky crane is located on the battery .

Before opening the valves, you must first turn off the heating and place under the battery rag, since the air will drain dirty water. The crane is opened with a screwdriver, which is inserted into a special hole and turns slowly. The exhaust air from the special hole will come out with a hiss. When the air cork comes out, liquid must flow. The crane can be closed. Due to this method, the disturbed circulation of the coolant is restored. The valve is installed on all batteries in the apartment, but it will be logical to conduct the procedure only with cold heaters. Probably, the crane will have to be opened more than once.

It is more difficult when the air accumulates not in a room battery, but in pipes located in the basement. You turn the tap, and the room is still cold batteries? What to do? In this case, a plumber from the housing and communal services is called up, which will open a special valve and bleed the air, drowning the riser.

Neighbors are to blame.

It may also be that the neighbors, caring about the comfort in their apartment, illegally make changes to the design of the indoor system - increase the battery by several sections or install another radiator. The incoming coolant fills the entire area of the heated device, while losing heat for the next apartment. Going further through the system, the water cools. As a result, it turns out that your apartment has cold batteries.

What to do with dishonest neighbors, and how to improve the situation? Taking an example, you can do the same. But this will lead to the fact that the coolant will cool down faster, and an increased number of batteries will not bring the desired heat to the apartment. To establish fairness, contact the housing and communal services.

Why the battery is cold from below

The cause of partial heating of the heater can be its incorrect connection, which causes an uneven distribution of hot water. If the connection is incorrect, part of the heating is heated, and the remaining battery area is not. The best option is the diagonal scheme. With the lateral connection, the coolant does not flow through the entire battery, but selects a short path, so the bottom of the radiator will be cold. It will be necessary to correct the situation and simulate the diagonal circuit using an injection tube. It lengthens the flow, so that the battery warms evenly. This can only be done by a qualified plumber.

Another reason why the battery is cold from below, can be its pollution. Scale and rust settle on the bottom and walls of the radiator, thereby narrowing the passages for the coolant. In this case, the circulation of hot water is disrupted, and the battery does not warm up completely. To clean the battery, several times under pressure, rinse it with water.

In any case, if there is no heating in your apartment, contact all authorities. Under the law, utilities must correct for simple violations in the heating system for a day. Difficult repair utilities must spend a week.