"Ascona" (sofas): reviews. Sofa "Carina", "Ascona": customer reviews. Orthopedic sofa "Ascona": reviews. Sofa bed "Ascona": reviews

The sofa is one of the main elements of the furniture of any apartment. On it they rest in the afternoon, they sit down the guests. If you have several rooms, then the sofa needs more than one. After all, it is often used not only for rest, but for sleeping. There are models that, except for the bottom drawer for laundry, are equipped with a bedside table. It can hide many necessary items. The company "Ascona" - one of the largest manufacturers and sellers of furniture. What kind of feedback comes to the quality of goods and customer service?

Company "Ascona"

The company "Ascona" was created in the early 90-ies of the last century. She is engaged in the development and production of bedding and furniture, including beds, sofas, mattresses, linens.

Under the leadership of the American concern Leggett & Platt, the manufacture of springs for mattresses. Folding mechanisms help to let out the Swedish experts.

Ascona has a well-developed website that helps attract customers. An extensive network of selling organizations has been formed, with a large number of consultants and managers.

Orthopedic mattresses "Ascona"

"Ascona" produces a variety of orthopedic mattresses. One of them - "Victory", is created on an independent spring block. It has 550 springs per bed. The average rigidity of this mattress will suit many people.

Elastic polyurethane softens the coconut cloth that is inside. The height of the mattress is 20 cm. On top, it is covered with a layer of cotton jacquard impregnated with a special agent. It removes moisture, helps maintain a natural microclimate, removes the electrostatic field. The mattress has an intensified perimeter, which allows it to stay in shape longer.

Sofas «Ascona»

Orthopedic mattresses are usually sold with beds or separately. Specialists of the concern "Ascona" created a sofa bed with a similar type of mattress. Obtained orthopedic sofa "Ascona". User reviews indicate that it is convenient to sleep at night. A wide sleeping place and an anatomic mattress allow to have a good rest. And in the afternoon the sofa in the assembled form is compact. It is comfortable to sit or relax. Mechanisms of transformation help to change the shape of a piece of furniture. They make it possible to easily fold and lay out the sofa bed "Ascona".

Reviews of many buyers say that they like products from Ascona. They buy children's beds and couches for the family and advise them to their friends and acquaintances. Many like orthopedic mattresses and pillows. Consumers note that the products have been used for several years, and their appearance has not changed at all. Buyers claim that they wake up rested. Passing back pain, sleep improves. Consumers thank the company's employees and hope to continue cooperation with it, buying the sofas manufactured by Ascona manufacturer.

Reviews are negative

Not all purchase of Ascona furniture brought joy. Buyers' comments also say that the ordered goods are not delivered on time. Managers ask for a little patience, and this continues for several months. In this case, the contract specifies the amount that the supplier will have to pay to the buyer for storage in the warehouse of his order one extra day. This is a thousand rubles. There are no responses that someone actually paid such a sum, that is, upon delivery after the deadline, no one was given $ 1,000 a day for a delay.

It happens that the company's managers act inattentively or try to deceive the buyer who wants to buy the Ascona sofas. The reviews tell of cases when the price was much more than indicated in the catalog. The buyers will find out about this after the first payment has been made. I can not take the money back. It remains to pay the required increased amount or to donate the company's money paid earlier. The difference in price may exceed the original cost, which was declared on the sofa bed "Ascona"!

Comments from many consumers indicate that the specified warranty period is a fiction. In fact, the company does not guarantee anything and is not responsible for the quality of its products.

The feedback from other customers indicates that the products were delivered on time. It seems that the quality of service at various points of sale varies significantly. Here the quality of the delivered products is of great importance. If it satisfies the buyer, then there is no problem. And when defects and breakdowns are detected, the employees of the company do not react in the right way.

There are complaints about the quality of products. Buyers say that when assembling a sofa its parts cling to the base. Increased risk of tissue breakthrough in places of contact. It is very difficult to assemble such a sofa.

The damage resulting from the assembly is not considered to be a marriage, the money is not returned for the defective Ascona sofa.

Reviews of some buyers say that the product falls apart in a few weeks. The bottom of the back collapses, the legs fall off, the eco-skin breaks from mechanical damage.

Many users complain of a strong unpleasant smell from the mattress. It does not weather for several months. To return it to the manufacturer it is not possible, because it does not want to return money.

The company does not react to calls to change or repair the bed or orthopedic sofa of Ascona. " Reviews say that sometimes, instead of the ordered model, another is brought, "what was." If the buyer complains, he is offered to make a replacement at his own expense. That is, unload, transport the received piece of furniture, load, transport, deposit and add a new one yourself!

Adjusting the sofas "Ascona"

Particular attention in customer feedback is given to the assembly and the possibility of adjusting individual elements.

Fastening in wooden parts takes place in several stages. For this, there are two types of holes: round and oblong. According to the technology, they first expose the joints to oblong joints, and then fix them along the round ones.

"Specialists" from "Ascona" expose only longitudinal joints, and then not directly, but obliquely. Because of this, there is no way to unscrew the screws. In addition, their heads are knocked to the side. It seems that they are "twisted" with a hammer. The purpose of liquors under the bindings remained a mystery to buyers.

Contacting the company at various levels does not bring any result. Such sofas continue to collapse, because it is not possible to repair them.

Warranty service and repair system

A small number of consumers can find and see the result of its activities. Often, all the work boils down to drawing up an act of defects, which are soon rejected for some fictitious reason.

As it was possible to find out to the buyers, the service and after-sales support service practically does not work.

Buy a new part in return for a broken after receiving a refusal of warranty repair is impossible, because the sellers do not separately offer them. And the service of the warranty service does not sell too, because it's not her business.

Call the sellers, in principle, possible, but they promise to answer after 10 or even 20 days. And so several times in a row. Part of disgruntled customers with this form of communication disappears. Almost none of those who leave said they write reviews that he managed to finally solve the problem. More often people say that they will never contact this company again and others do not advise it.

Straight and corner sofas

All the sofas from Ascona can be divided into straight and angular. Usually in the same model, both types of products are developed. The angular ones differ in that they have a continuation with one side protruding forward. Often it can be installed from one side or the other, depending on the location of the room and the sofa.

The advantage of such models is the original appearance in the assembled state and a large sleeping area - in disassembled. The lateral part is added to the central part, forming a single whole with it. Buyers like the sofas produced by Ascona. Reviews indicate that many choose exactly angular.

Consider various models of furniture "Ascona" and reviews on them.

Sofa "Karina"

One of the most purchased and popular among the company's products is the Carina couch ("Ascona"). The reviews of many buyers speak of the joy and convenience brought by the purchase of this furniture. People like the opportunity to choose the most suitable model (straight, angled, with a small canapé). However, not everyone liked the sofa "Karina" ("Ascona"). Buyers' comments indicate that often the main cover of the sofa differs in color from the armrests, canapes, backs, decorative pillows. You can regard this fact as an original design decision. But on demo models in the catalog this is not observed. Therefore, in most cases, buyers do not like this option. They turn to the company's managers with a demand to make a replacement. And then it turns out that according to the norms of production such a distinction is allowed and is not considered to be a marriage. That's forced consumers to use what's got to them. Therefore, many unpleasant associations cause the sofa Carina ("Ascona").

Feedback from users suggests that calls to the company's website are quickly deleted with criticism, and their authors are blacklisted so that they can no longer voice negative opinions.

Another problem users encounter in a couple of weeks after the purchase, when the sofa begins to creak "Karina" ("Ascona"). Customer testimonials indicate that the creaking is increasing every day. This happens even when nobody on the couch jumps or jumps. It is convenient to sleep on it, but it is undesirable to turn over in a dream. Again, the creaking is not considered to be a marriage, judging from the information in the passport. But who thinks, acquiring a new sofa, moreover, and not cheap, what with this problem he will face soon after purchase?

Sofa "Antares" ("Ascona")

The appearance of the sofa "Antares" is beautiful. Noble colors, the original line of the cover, a large box for laundry and various things. You can buy a straight or corner sofa "Antares" ("Ascona"). Customers' reviews complain about the strong unpleasant smell of cheap paint that sets off the sofa. It does not take several months. Because of this, not only sleeping on the couch, but also in the room is impossible. Claims of buyers, of course, remain unaccepted by the company.

Galaxy Sofa

Many buyers complain about the purchased sofa Galaxy ("Ascona"). Reviews say that there are crooked seams in the center of the boot, the edges are overhanging, the edges of the mattress are not strengthened.

The products do not have a passport, so it is impossible to know what made such an anatomical sofa "Ascona". The testimonies testify that, despite the availability of an act to replace the cover, no one takes it for several months.

Buyers describe their many months of trying to deliver the sofas of this model, to eliminate shortcomings. They regret that it is uncomfortable to sit on it. The sensation is as if the person is slipping from the seat. Positive feedback about this couch was not found. Probably, it was not taken out of production in vain.

conclusions

As we see, the ambiguous reputation of the sofas made by the company "Ascona" is used. Reviews note:

• Low level of service;
• Delays in delivery;
• Incomplete complete set of products;
• Delivery of the wrong models that have been ordered;
• A poor-quality assembly (maybe that's why the frame is already assembled, which causes other problems)
• The frame can not be lifted up the stairs in a private house;
• A large number of prohibitions on exploitation, which give chances to win a court case against the company;
• Poor warranty service;
• Lack of service after purchase.