Return of ticket ("Aeroflot"): rules and payment of a fine

According to statistics, the majority of Russian tourists fly on flights of the company "Aeroflot". The popularity of this carrier is due not only to comfortable flight conditions, ticket prices and a variety of flights. It happens that a person simply can not fly where he planned. The reason can be any event, however, the return of the ticket (Aeroflot) is quite clear and simple procedure. That is why tourists from Russia trust this company and so often use its services.

Types of refund

There are two types of refund:

1. When a passenger is forced to return a ticket, that is, a forced return.

2. Voluntary return.

In the first case, the ticket is returned to Aeroflot for several main reasons:

- full cancellation, transfer or substantial delay of the flight;

- death of a passenger or a member of his family;

- unsecured connection of flights in case of planned transplant;

- cancellation of transfer at the place of destination, which was indicated in the air ticket due to the carrier;

- replacement of the class of service indicated in the ticket.

Voluntary return tickets

If the passenger for some reason decided to return the ticket or make some changes, then such a return is called voluntary. This refund of the ticket (Aeroflot) takes place taking into account all the rules of the applied fare. The same goes for the exchange.

Each airline has its own system of fines and restrictions on tickets sold. Basically this does not apply to full annual tariffs for economic, business or first class. Most often, a strict system of restrictions and penalties is applied for cheaper tickets.

Restrictions may apply to tickets that are sold shortly before departure or for certain specific flights. It all depends on the airline's rules system. But one unspoken rule applies to all carriers: for higher tariffs, penalties are always minimal. Often such tickets can not be exchanged or returned.

What are non-refundable tickets?

A new category of non-refundable tickets appeared at "Aeroflot" from June 21, 2014. To all understand what is at stake, we will explain: irrevocable air tickets can not be returned and receive for them the money spent. They can be immediately recognized at a price, as a rule, it is the lowest of all. For the first time such tickets were sold to foreign companies, in Russia, it began to deal immediately with two major airlines: Aeroflot and Transaero. But there are exceptions, in Europe, such tickets are also found in the business class.

The basic rules for the return / exchange of air tickets in the company "Aeroflot"

To return the ticket (Aeroflot) passed without problems, you need to carefully study all the basic rules. First of all, you need to be able to understand the tariffs of tickets. They fall into several categories:

- premium (business, economy, comfort);

- Optimum (business, economy);

- budget-economy;

- Promo-economy;

- Youth tariffs (applicable to persons 12-24 years old).

Return ticket "Aeroflot" produces in full size at the rates of J, C, D premium business class, W, S, A premium premium class and Y, B class premium economy.

The number of tariffs that can be levied with certain penalties is somewhat. They refer to tickets of the optimum-business class and optimum-economy. In the first case, a ticket with a certain penalty can be handed in according to the tariffs I, Z, in the second - at the rates M, U, K, H, L.

Non-refundable tariffs are budget-economy and promo-economy class (Q, T, E, N, and R) tickets. You will receive only the fees and fees for the ticket.

By combining several tariffs in one ticket, it is worth bearing in mind that when returning tickets, the rules of the tariff group with more stringent restrictions will be applied.

If you decide to return a partially used ticket, then know that the difference between the paid and the actual tariff will be withheld from you.

Aeroflot: refund of tickets, penalty on delivery

On one route, the airline has dozens of different tariffs, which even the employees of the ticket offices can not know by heart. Therefore, you do not need to try to memorize them, just look at the information on the network or find out in the sales offices.

However, when buying tickets, you need to understand what penalty you will pay in the event of an exchange or refund of the ticket. For example, for the ticket of the optimum-business class for the I, Z tariff, you will have to pay a fine of 200 euros / dollars. This refers to international transportation along long-haul route networks. If you return an economy class ticket for the flight less than 6 hours, you will pay 50 euro / dollar, for a flight longer than 6 hours - twice as much, that is 100 euro / dollars.

In addition, the penalties vary in their amount depending on the date of delivery. If you refuse to travel a day before departure, Aeroflot will refund the ticket for a ticket with a penalty of 35 euros. If the time interval is less than a day, then the amount of the penalty will be greater - you will have to return 25% of the ticket price.

Comparison of the cost of fines with other airlines

The main competitor of the company "Aeroflot" is considered to be no less famous organization for transportation of "Transaero". The fee for refunding tickets for these companies is different. For example, in Transaero, the amount of the fee for tickets that were purchased on the company's website or in the territory of the Russian Federation is 2700 rubles, outside the country - 60 euros. Until 2013, these amounts were 1,700 rubles and 45 euros. Another leading Russian airline, Siberia, charges a refund fee of 600 rubles (for a period longer than a day before the departure date), 25% of the ticket price, if less than 24 hours before the departure date. Airline Utair allows a refund a day before the date of departure without penalty.

How to return an e-ticket?

Not everyone knows that today you can fly on a ticket booked and bought on the Internet. Electronic ticket - a new form of air ticket, which slowly replaces the usual paper form. Advantages of such a ticket are:

- no need to pay a service charge in the sales office;

- it can be not afraid to lose or damage;

- To buy it, do not necessarily go to the cashier, just have access to the Internet.

Confirmation of payment of the ticket is a route receipt, which comes to the buyer's e-mail. In addition, the passenger is sent and boarding pass, which prescribes the date of flight, the amount, location and requisites of the buyer. If you want, you can always print the electronic ticket.

Some people worry that they will not be able to return it. So right away I would like to note that the return of the electronic ticket Aeroflot is carried out under the same conditions as the return of an ordinary paper ticket. More detailed information can be found on the official website of the carrier company.

You can not return tickets to Aeroflot through the site, most often for the exchange or delivery of a ticket, you need a personal presence of the buyer in the sales office. Some rates allow you to return the ticket remotely, the money is returned to the plastic card.

Tips that can come in handy when returning / exchanging tickets

1. When buying any air ticket, ask the manager for all the conditions under which it can be exchanged or refunded. The company "Aeroflot" has the right to make changes in the established tariffs without warning. Therefore, it is better to learn about this in advance.

2. All restrictions of Aeroflot (return tickets) apply only to air tickets from Russia. If you plan to depart from another country, then all return / exchange conditions should be specified by phone or at the nearest sales offices.

3. Remember: you can return or exchange a ticket only in the ticket office in which it was purchased.

4. Tickets purchased on promotions, refunds or exchanges are not subject to - usually they are written in footnotes in small type.

5. If you paid the ticket with a plastic card, then the money will be returned to you there.

6. Be careful when buying air tickets. Sometimes for the same class ticket cost is different, it all depends on the date of travel (seasonality).

The main issues for the delivery / exchange of tickets

Many passengers, especially those flying for the first time, worry about buying and refunding tickets. Answers to frequently asked questions during flights with Aeroflot are presented below.

The first thing that worries passengers is the issue of paying for tickets. Despite the fact that it is much easier to buy a ticket today, not everyone has a plastic card. Buy a ticket you can in any sales office, you can use electronic terminals Qiwi or "Yandex.Money." In addition, Aeroflot tickets can be paid in any Euroset cellular communication salon, as well as payment via Webmany, Internet Bank or Sberbank. All the basic rules can be found in the section "Instructions for online booking" on the official website of the airline.

Many passengers have a question about the possibility to change the ticket for a later date. You can do it either by 24-hour phones (they can also be viewed on the site) or at sales offices. By the way, as for the exchange by phone, you can do this only if the ticket price does not change, that is, surcharge or other changes to the original amount mean a personal presence in the sales office.

Many passengers have repeatedly faced the problem of return tickets. With the company "Aeroflot" this point is difficult to be called a serious problem. Just to avoid getting in trouble, you need to specify in advance all the conditions for the return / exchange of tickets. "Aeroflot" is a carrier who cares about its passengers and tries to make the ticket return procedure quicker and easier.