Concept and indicators of product quality.

Products can meet the needs of people only if it has the quality that determines its purpose. Quality is one of the most important indicators of the company's activities. In the current market conditions, the constant improvement of product quality strongly determines the increase in the efficiency of production itself, the pace of technical progress, the adaptation of all types of enterprises in a competitive environment, and the introduction of innovations.

Quality is a combination of the properties of products that determine its ability to meet specific needs in accordance with its purpose, what is the degree of its suitability. Any product has a set of chemical, physical, biological and other properties that determine its purpose.

The concept and quality indicators of products are fixed in international standards. In general, products are nothing more than the result of a process. It is classified into four categories. The first is services. In this case, we mean the result of at least one activity, which is necessarily carried out in the process of interaction between the customer and the supplier.

The second category is intellectual products. It contains intangible information and takes the form of various approaches to solving organizational and production problems, business agreements and methodologies.

The third category is technical means. They are material and their number is a quantitative characteristic (for example, four passenger cars).

The fourth category is the processed means. They are material, and in order to express their quantitative characteristics, as a rule, they resort to measuring the volume, weighing, and so on.

The main indicators of product quality are safety, durability, reliability, transportability and others. In today's market, product quality is assessed on the basis of indicators that reflect the competitiveness of products, both on the domestic and foreign markets.

The indicators of product quality have different classification according to different characteristics. So by the number of properties that they reflect, there are single indicators, complex and integral. At the stages of product determination, currently, indicators such as production, design, forecast and operational indicators are singled out.

Product quality indicators are used depending on the specific needs. They should be decisive for this or that branch. Suppose, if the goal is safety of operation, then such indicator as non-failure operation is used.

Quality is a variable quantity that depends on the discipline of labor, the qualification level of workers, and the level of technology and technology used. Indicators of product quality are private and generalizing. The latest indicators of product quality characterize its quality regardless of the purpose and type. But the private indicators of products characterize the consumer and its technical properties of enterprises of different economic sectors.

At the enterprises, quality systems are created and then introduced, mainly as a means to ensure the implementation of an appropriate policy in the field of achieving strategic goals and quality.

Quality is also a degree that is the limit for the totality of its own characteristics to meet the requirements. Characteristic is the distinctive feature of the product, which can be quantitative and qualitative, appropriated and own.