SPSR-Express: reviews about the company

Wanting to send documents or a parcel to another city or abroad, we, as a rule, apply to the "Post of Russia" department. But sometimes it is necessary that the delivery is done urgently, sometimes to a specific date. In this case, many prefer to use paid courier services, such as, for example, the company LLC "SPSR-Express." Feedback will help you understand how well this firm works.

About company

What do we know about the company "SPSR-Ekpress"? The company was founded in 2001. At once offices were opened in Moscow (head office), Nizhny Novgorod, Kazan, St. Petersburg. The owner of the company, Vladimir Solodkin, outlined the company's strategy and program for the development of the company for several years ahead. Until 2007, LLC "SPSR-Express" actively expanded the service area, opened new branches, increased staff. Optimization of the delivery process was carried out: analysts planned new routes. Gradually, the quality of service was improved. New software was launched.

In 2016, the company serves more than 6,000 localities in the country. In total, there are 9 distribution centers and 200 offices in Russia. In Moscow, at the Vladimir Highway in 2007, opened a major logistics center. By that time, the staff already includes more than 4,000 people. The company has more than 1000 own trucks.

The main principles of work, which are guided by "SPSR-Express":

• speed;
• Personal approach to each client;
• Preservation of the contents of postal items;
• Rational solutions.

From the first letters of the names of principles, the abbreviation "SPSR" in the name of the company was compiled.

Reviews of "SPSR-Express" (Moscow), as well as the company's corporate website, report that the delivery service has signed large contracts for transportation of goods with well-known international-level retailers: ASOS, NEXT, Sears, Aliexpress. Regular customers and partners of the company also include:

• Mobile operators Megafon, Beeline, MTS, Tele2;
• Ebay auction;
• Suppliers of equipment Panasonic, Toshiba;
• Financial institutions "Alfa-Bank", "Binbank", "Renaissance-Credit";
• Suppliers of goods for appearance care "Loreal", "Lacost", "Willows Roshe", "Clarens".

Agreements with large corporate clients in "SPSR-Express" (reviews contain such information) are made clearly, with the participation of qualified lawyers. In case of violation of the terms of cooperation, courier delivery service undertakes to pay fines, and the customer has the right to terminate the contract ahead of schedule. In 2010, the company "CPCR-Express" won a tender for the transfer of materials USE. The company carries out the export of correspondence and cargo to any countries, and imports mailings so far only from Kazakhstan.

Since 2010, in the "SPSR-Express" began to function as a single information center. Customers of the company can now receive information on the status of their mails via the Internet. There is also a hotline for customer support. Since 2013, "SPSR-Express" cooperates with banks. The courier service is trusted with the delivery of plastic cards to customers.

Service list

Reviews of the company "SPSR-Express" confirm that the courier service is engaged both in the forwarding of correspondence, and in the transportation of any cargo that does not require special permission.

Many types of delivery company names animal names. We will tell you a little more about the services of the company "SPSR-Express."

• "Hummingbird". Delivery of documents (weight taking into account the envelope is not more than 400 grams of 1 invoice) from door to door. Within the framework of this service, you can send a letter, documents, printed materials to another city. The subject of sending to the client is the courier. A company employee in another city arrives and delivers the subject of shipment to the recipient at the specified address.
• "Cheetah". Transportation of documents and goods weighing up to 31.5 kg. Within the framework of this service, it is not allowed to send food, cosmetics, medicines, household chemicals, appliances.

• "Pelican". Delivery of goods of any weight, but of such size that the sum of the width, length and height of the package does not exceed 120 cm. Within the framework of this service special transportation conditions are provided, special precautions are observed. You can send to another city or country cosmetic products, household chemicals, medicines, dietary supplements, food, equipment, some dangerous goods.
• "Buffalo". Transportation to other settlements of heavy (from 68 kg), but small in size items. The sum of the width, length and height of the parcel should not exceed 120 cm.
• "Freight". Delivery of heavy and oversized cargo.
• "Online". A special set of services for online stores. The courier delivers the goods to the client's house and accepts payment for it. The consignee of the parcel may try on or try out the item of purchase in the presence of the courier before transferring the money.
• Fullfilment. The complex of services for storage and warehouse logistics. The courier service can take care of their products on customer orders.

Related services and competitive advantages

What is the service of express delivery more attractive and convenient than the Post of Russia? What are the competitive advantages of the company LLC "SPSR-Express?" The reviews indicate that additional services offered by the company are important for customers. They include:

• Possibility for the client to personally track the status of the order fulfillment by the bill number on the Internet. This service is provided free of charge.
• Return to the client of accompanying documents with a note that the addressee received a letter or a package. This service is similar to the delivery of a notice of receipt by the Russian Post.
• SMS-informing the sender and the recipient about the order execution status.
• Delivery of the mail in person.
• Receiving by courier of the subject of shipment at the address specified by the client.
• Packaging of cargo in additional containers.

• Insurance of the item being forwarded.
• Individual control of delivery by responsible employees.
• Cargo handling.
• The set of services determines the final cost. The delivery costs more than in the offices of the "Post of Russia". But turning to LLC "SPSR-Express" (the reviews confirm this), the client relieves himself and the recipient of the need to stand in queues, lose time. Both sides do not have to worry about the security of the parcel.

Feedback on the quality of the courier service

The most important indicators of the quality of the work of the delivery service are the safety of postal items and the speed of their forwarding. About how well the orders of the clients are executed by the company "SPSR-Express", positive reviews are often met. The high quality of services is also evidenced by statistics. It is known that in 2015 the company carried out the shipment of 90 million mail items. This figure is impressive!

Of course, about how the company works in the company "SPSR-Express" delivery, negative reviews are also available on the forums. However, if you recall the total number of letters and parcels delivered by the company to the addresses, it becomes clear that the share of dissatisfied customers is very small.

Many customers report that the courier service is working clearly. Postages arrive on the days when they are expected. Some clients receive letters or parcels independently at the points of issue of LLC "SPSR-Express." Their comments also say that postal items came quickly, there were no problems.

Disadvantages of the courier service. Negative feedback

Of course, the courier service "SPSR-Express" also sometimes allows blunders and shortcomings in the work. Customers from time to time leave negative feedback about the quality of its services. Sometimes there are situations when postal items, including goods from online stores, do not come within a specified period. It is doubly insulting if the delivery of a gift on a holiday was ordered.

Customers who do not receive the parcel on time turn first to the unified delivery monitoring system on the site of "SPSR-Express". It is often found that the information in the database is invalid. For example, in the program it can be written that before the recipient the packages were repeatedly tried to call, but he was unavailable. The customer at the same time knows for sure that his mobile phone was switched on, and there are no unanswered calls.

The author of one of the reviews shared an extremely unpleasant story about how he could not receive the goods sent by the online store for two and a half months. On the appointed day the parcel did not come, and the customer applied to the SPRS-Express hotline. Staff reviews said that the premise had come a long time, but the online store incorrectly indicated the customer's cell phone number, missing one digit in it. Couriers should have noticed a blatant mistake. But the system recorded only a lot of attempts to get through to a non-existent number. The employees of the delivery service did not try to clarify the accuracy of the contact information from the sender.

The operator of the hotline, having understood the misunderstanding, promised delivery of the goods by courier the next day. But one more day passed, and no one contacted the client again. The customer again called the hotline. It turned out that the parcel was returned to the sender before his first contact with the operators. Of course, the client in this situation left an extremely unpleasant impression of the work of "SPSR-Express."

Feedback on the attitude towards customers

There are reviews of some customers that, in the event of disagreement, couriers of "SPSR-Express" behaved incorrectly, could be rude.

One regular user of online stores compared the quality of service "SPSR-Express" and the company-competitor "Fedex". The courier from "Fedex", as the author of the review tells, called in advance and notified that he has a package. He politely asked, when it is more convenient for the client to receive the parcel, and arrived exactly at the agreed time. The courier from "SPSR-Express" behaved differently. He said in a disgruntled voice that he had many addresses, and insisted that the recipient of the parcel wait for him from 12-00 to 16-00. The courier declined to give a more precise time. Arriving at the address, the delivery officer arrogantly demanded to show his passport, after which he did not even look at the document.

The customer commented that online stores choose the delivery service themselves, and the recipient can only accept the seller's choice. However, he himself in the future will not be in any way refer to the "CPCR-Express."

Servicing of corporate customers

As already mentioned, "SPSR-Express" works with large customers. It is curious that buyers of online stores ASOS and Aliexpress, for example, unanimously assert that orders come clearly at a specified time, there are no problems and disagreements. Is it true?

At retailers of the international level, agreements with the company "SPSR-Express" are concluded under very harsh conditions. They provide for penalties for any deficiencies in the work of the delivery service. In addition, the company "CPCR-Express" clearly does not want to spoil relations with large customers.

Small legal entities, however, can not achieve similar privileges and concessions from the courier service. Therefore, the main force of the delivery department, apparently, is sending orders to large corporations and the state.

Company comments on negative reviews

Probably, in connection with the large number of negative reviews, one of the sections of the company's website "SPCR-Express" is devoted to possible difficulties with receiving parcels. The management of the company draws the attention of customers to the fact that there are unscrupulous Internet shops. Sellers-scammers can inform the customer that the goods have been sent. As a confirmation, they will show him a false scan of the invoice "SPSR-Express." Having seen the document, the customer pays for the goods. Later it turns out that the parcel was not sent, and the online store does not have any agreements with the courier delivery service.

In this regard, "CPCR-Express" encourages customers to be vigilant and make orders only in trusted online stores. When you are going to buy goods on an unfamiliar portal, you should at least get acquainted with reviews of other customers before you pay money.

Work in a company

The company has a large number of branches in the country in connection with the specific activities. Virtually every city has vacancies in the offices of the company "SPSR-Express." Reviews of employees about how good this company is as an employer, sound ambiguous. Let's try to figure out whether it is worth to go for an interview in the courier service "SPSR-Express."

Note that, according to the Superjob portal version, this company is an attractive employer. A well-known Internet resource evaluates firms, including from the point of view of the frequency of publication of new vacancies. Fresh announcements appear regularly from the company "CPCR-Express." Feedback workers, however, make it clear that the regular search for specialists from different directions is associated with a large staff turnover.

Which specialists are most often needed

The company "SPSR-Express" most often requires pedestrians , drivers on private vehicles, operators in the support service and managers for working with clients. Slightly less often, contests are held for warehouse employees and handymen.

How do interviews take place?

Let's say you are interested in work in the "CPCR-Express." The reviews indicate that interviews in this company rarely take place on a positive wave. Personnel responsible for recruiting personnel behave incorrectly. Some candidates for the post, appearing for the interview, immediately received a refusal without explaining the reasons. One applicant complained that during a 15-minute meeting the interviewer talked on the phone almost without interruption, then rudely asked the candidate to leave without even listening to him.

What else does the job seekers say about interviewing in "SPSR-Express"? Reviews of drivers (they are recruited much more often than other specialists) contain information that representatives of the personnel service necessarily ask a question about the official length of service. For the company, judging by everything, it is very important that the "workers of the helm" have records in the work books about past duty stations in similar positions. In order to accept the LLC "SPSR-Express", drivers' reviews (Moscow) indicate the minimum required length of service - 2 years. Many applicants with this complexity. Drivers often work without a book.

What other features of the device to serve in the "CPCR-Express"? Employee feedback (Moscow) reports that an obligatory condition for the employer is the passage of paid training. It is also important to note that not all employees of the company employ employees. For example, the branch of "SPSR-Express" (Smolensk), whose opinions are ambiguous, concludes contract agreements with drivers and workers. This means that the employee must independently calculate and pay taxes to the budget. In addition, with this form of cooperation, the employee has no right to leave and sick leave.

Wage

Wages in announcements about the search for specialists in non-leadership positions are usually indicated at a rate of 23-25 thousand rubles. The same sums are voiced at interviews with the personnel services of "SPSR-Express". These proposals are relevant for provincial cities. The drivers are promised additional compensation for fuel, mobile communications. The feedback on SPRS-Espress (Moscow) gives information that the same level of payment is accepted in the head office, despite the fact that the cost of living in the capital is much higher. For small towns, such a salary is used. In the conditions of market instability, unemployment many applicants are ready to agree to it. However, it is important for them to know at the same time whether the company "SPSR-Express" fulfills its promises. Reviews of drivers, as well as experts in other categories, say that they do not.

The actual income is much less than the claimed income. Applicants at interviews voice a hypothetical salary with premiums, which they will receive subject to maximum implementation of the plan. In reality, wages (the amount of salary that will be paid out exactly) is 60-70% of the declared amounts. For example, drivers often voice a monthly fee of 24-25 thousand rubles. In fact, they get 16-18 thousand on their hands. In addition, although the company promises to fully compensate for the costs of fuel, this commitment is not always fulfilled. Accounting often "forgets" to make a payment.

Schedule

Feedback on the employer of "SPSR-Express" sound, as we see, not too encouraging. To this it is worth adding and the fact that the courier is overloaded with deeds. On some drivers, especially those who have freight transport, so many errands are being dropped that it is necessary to travel to the addresses from early morning until midnight.

Conclusion

What can we say about the reliability of the company "SPSR-Express"? The reviews allow us to conclude that the courier service as a whole works quite clearly. However, the company's main efforts are focused on servicing corporate customers. A product from a large online store is likely to be delivered on time, but with an individual's order, difficulties may arise.